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About the Role
As a Service Sales Specialist at Encore, you will translate technical findings from inspection reports into clear action plans for customers. You will quote work, explain the importance of repairs, and guide customers through the process, ensuring a smooth experience for those relying on your expertise.
Responsibilities
- Quote deficiency work based on inspection reports.
- Identify and quote repairs, replacements, and modifications for fire alarm, sprinkler, and suppression systems.
- Prioritize and communicate the urgency of deficiencies.
- Utilize pricing tools and templates for quick quote generation.
- Contact customers promptly to discuss findings and recommendations.
- Translate technical jargon into understandable terms for customers.
- Address customer questions regarding compliance, system consequences, and repair options.
- Follow up on open quotes and outstanding approvals.
- Maintain a professional and consultative tone in all customer interactions.
- Manage an active pipeline of deficiency quotes.
- Track all activity in the CRM/quoting system.
- Meet or exceed targets for quote volume, response time, and close rate.
- Escalate high-priority compliance situations promptly.
Requirements
- 2+ years in inside sales, estimating, or customer service, preferably in a trade, service, or technical environment.
- Ability to read and understand inspection reports, service documents, or technical work orders.
- Strong verbal communication skills for explaining complex problems to non-technical individuals.
- High level of organization to manage multiple quotes and deadlines.
- Persistence, resilience, and comfort with direct conversations.
- Proficiency in Microsoft Outlook, Word, and Excel.
- Willingness to learn new tools such as HubSpot and ServiceTrade.
- A people-first approach focused on building trust and reliability.
- Ability to manage workload independently and meet performance targets.
- Experience partnering with outside sales, operations, and service teams.
- Ability to build rapport quickly and stay top-of-mind with customers without being pushy.
Skills
- Sales
- Estimating
- Customer Service
- Technical Communication
- Organization
- Time Management
- CRM Software
- Quoting Systems
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- HubSpot
- ServiceTrade
- NFPA Codes
- AHJ Compliance
Location
- East Coast
Work Type
- Full-time
Experience Level
- 2+ years
Salary/Compensations
- $60,000-$80,000
Benefits
- Performance-based bonus opportunity
- Paid tuition for fire protection-related schooling for licensing
- Company swag and attire provided at least twice a year
- Access to leading-edge web-based productivity tools
- Comprehensive medical, dental, and vision coverage
- Fidelity 401(k) plan with company match
- Company-paid life insurance policy of $50,000
About the Company
- Encore Fire Protection is the east coast's largest full-service fire protection company, serving over 90,000 customers from Maine to Louisiana.
- With over 2,200 employees, the company provides innovative fire suppression, sprinkler, and alarm solutions.
- The company is dedicated to protecting lives and properties through superior customer experience.
- Encore Fire Protection focuses on continuous growth, innovation, and fostering a culture of success and safety.
- Their mission is to be the best fire protection company in the industry.
Equal Opportunity
- Encore Fire Protection is an Equal Opportunity Employer and welcomes applicants of all backgrounds.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, veteran status, status as a protected veteran, genetic information, or any other characteristic protected by applicable federal, state, or local law.
- Reasonable accommodation is available during the application or interview process by contacting resumes@encorefireprotection.com.