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About the Role
This position is for a Senior Registration Associate in a busy outpatient office, floating between Orthopedics Offices in Latham, Troy, Clifton Park, and East Greenbush. The role involves performing and coordinating clerical duties for efficient and service-oriented operations, ensuring revenue cycle metrics are met.
Responsibilities
- Ensure distribution of work throughout the team is sufficient to meet daily schedules
- Display leadership qualities
- Manages daily staffing needs in coordination with office and float pool managers
- Serve as a mentor and role model to all colleagues
- Schedules patient appointments to maximize patient access
- Handles all incoming calls and directs appropriately
- Registers patient, obtains necessary consent forms and patient demographic data
- Collects co-pay at check-in/or check-out when applicable. Documents monies collected and generate patient receipts
- Acts as liaison between patients and clinical staff; monitors for delays and informs patient
- Schedules all follow-up appointments at check-out, including ancillary and/or diagnostic tests
- Obtains pre-authorizations for diagnostic testing for specialist office visits as assigned
- Obtains referrals for specialist office visits
- Consistently and accurately passes charges in accordance with office policies and procedures
- Understands and performs parsing process on a daily basis to electronically file information into the Electronic Medical Record
- Maintains patient confidentiality and adheres to HIPAA regulations
- Works cooperatively with all team members to ensure quality patient care at all times
- Communicates respectfully and effectively with providers, clinical staff, colleagues, managers and others
- Cross covers other areas needed
Requirements
- Strong leadership skills required
- Demonstrated proficiency with Microsoft Office product and other computer applications
- Demonstrated experience with delivering successful customer service
- Demonstrated experience with handling multiple priorities in a deadline driven environment
- Managing difficult customers respectfully and without confrontation
- Ability to lift 25 lbs
Skills
- Scheduling and registration
- Check-in
- Check-out
- Charge entry/claims
- End of day processes
- Document processing
- Scanning
- Inbox monitoring
- Microsoft Office
- Customer service
- Handling multiple priorities
- Managing difficult customers
Location
- Latham
- Troy
- Clifton Park
- East Greenbush
Work Type
- Full time
- Day Shift
Experience Level
- Senior Associate
- Pay is based on experience
Education Level
- Associate’s degree preferred
- High School Diploma/Equivalent Required
Salary/Compensations
- $18.50 - $23.90 + 10% premium
Benefits
- 10% Premium for FLOAT
- Strong orientation program
- Generous tuition allowance
- Career development
About the Company
- Here at St. Peter's Health Partner's, we care for more people in more places.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.