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About the Role
HCM Implementation Consultants are responsible for assisting customers with the design and implementation of their iSolved solution, including payroll, time and attendance, benefits, and HR business processes. As functional experts, they lead customers in building, testing, and implementing their SaaS software solution.
Responsibilities
- Lead new customers through iSolved implementations, ensuring accurate configuration of customer policies, employee data, payroll, and HR business processes.
- Assess client needs and recommend potential solutions.
- Plan project work and schedule resources to meet customer requirements while managing multiple projects.
- Create and manage project plans and teams to ensure project deliverables and customer launch dates are met.
- Partner with other teams for an integrated implementation approach to meet all customer needs.
- Monitor the implementation process for potential issues and escalate as needed.
- Prepare customers for post-implementation self-sufficiency by delivering iSolved system training.
- Contribute to the evolution and improvement of the implementation process by providing feedback and sharing ideas.
- Build solution, customer, and industry knowledge by leveraging internal and external resources.
- Mentor junior team members, monitor their work, and support their development needs.
Requirements
- Bachelor's degree in human resources, business, information systems, accounting, or a related field, or an equivalent combination of education and relevant experience.
- Four or more years of experience in HCM, payroll, HRIS, software implementation, consulting, or a related client-facing role.
- Experience leading or supporting full-cycle software implementations, including requirements discovery, configuration, data conversion or validation, testing, customer training, go-live, and post-implementation transition.
- Working knowledge of payroll, time and attendance, benefits, HR administration, and related business processes.
- Demonstrated ability to manage multiple customer projects, priorities, deadlines, and project risks with limited supervision.
- Experience gathering business requirements, translating them into system configurations, and explaining technical concepts to nontechnical stakeholders.
- Ability to handle confidential employee and customer information with appropriate discretion.
- Hands-on experience implementing or administering iSolved or a comparable HCM or payroll platform.
- Experience with data conversion, system integrations, reporting, or payroll parallel testing.
- Experience mentoring junior consultants or reviewing implementation work for accuracy and quality.
- Relevant HCM, payroll, project management, or software implementation certification.
Skills
- Demonstrated functional business process knowledge
- Excellent time management and organizational skills
- Demonstrated strong technical aptitude and capabilities
- Excellent written and verbal communication skills, including fluency in English
- Excellent interpersonal skills and the ability to deal with sensitive information
- Demonstrated success in a role requiring strong attention to details, teamwork, and initiative
- Demonstrated passion for delivering an outstanding customer experience
- Software implementation experience, preferably in a SaaS environment.
Location
- Remote
Work Type
- Full-time
Experience Level
- Four or more years of experience
Education Level
- Bachelor's degree in human resources, business, information systems, accounting, or a related field, or an equivalent combination of education and relevant experience.
Salary/Compensations
- $80,000 - $108,000
Benefits
- 8 health plan options (HMO & PPO)
- Dental and vision coverage
- HSA with potential Firm contribution
- Employee Assistance Program
- Firm-sponsored basic life and short and long-term disability coverage
- 401(k) savings plan & profit share with Firm matching contribution
- Well-being incentive
- Education & certification assistance
- Flexible time off
- Family care leave
- Parental leave
- Family formation benefits
- Cell phone reimbursement
- Travel rewards
- Voluntary benefits: critical illness & accident insurance, hospital indemnity insurance, legal, long-term care, pet insurance, ID theft protection, and supplemental life/AD&D.
About the Company
- At Wipfli, people count. We believe in flexibility, focus on relationships, and encourage individuals to follow their own path. Wipfli offers a career-defining opportunity for those looking to make a difference and find a professional home.
- "Wipfli" is the brand name under which Wipfli LLP and Wipfli Advisory LLC and its respective subsidiary entities provide professional services. Wipfli LLP and Wipfli Advisory LLC (and its respective subsidiary entities) practice in an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable law, regulations, and professional standards. Wipfli LLP is a licensed independent CPA firm that provides attest services to its clients, and Wipfli Advisory LLC provides tax and business consulting services to its clients. Wipfli Advisory LLC and its subsidiary entities are not licensed CPA firms.
Equal Opportunity
- Wipfli is an equal opportunity/affirmative action employer. All candidates will receive consideration for employment without regards to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identify, veteran status, disability, or any other characteristics protected by federal, state, or local laws.
- Wipfli is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or participate in our recruiting process, please send us an email at hr@wipfli.com