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About the Role

The PSL&D Compliance Training Operations & Business Lead supports BioTherapeutics PharmSci and PharmSci Small Molecules organizations within Pfizer R&D. This role is responsible for administering and maintaining the validated state of the Learning Management System (LMS) for PharmSci, ensuring compliance with policies and regulatory requirements.

Responsibilities

Perform the systems role of Training Administrator (TA) and Business Administrator (BA), creating, editing, and maintaining learning activities within the LMS.
Ensure compliance with LMS Global Policies and Procedures and regulatory requirements.
Perform the role of PharmSci Training Point of Contact (TPoC), partnering with procedure authors and other training personnel.
Perform training risk assessments, create training implementation plans (TIP), and develop/manage training content.
Perform the role of a Registrar in the LMS, supporting curriculum management and processing course completion data and waivers.
Serve as the PSL&D Compliance Training Lead for assigned PharmSci business functions.
Ensure standards for training documentation completion and storage are upheld.
Facilitate corrections to incomplete or incorrect training documentation and pursue solutions to error-proof training documents.
Ensure integrity of LMS system data, proper field use, and naming conventions.
Review and clean up data as needed or directed.
Quality check the creation and modification of learning entities made by other LMS administrators.
Practice good stewardship of the PSLD budget.
Identify and communicate opportunities to simplify, modernize, streamline, or automate end-to-end training system processes.
Comply with all applicable procedures and regulations to meet Pfizer standards and regulatory requirements.
Assist in the development and maintenance of training-related procedures, guides, and service level agreements.
Collaborate with PSL&D and other stakeholders to complete goals related to PSLD Operations responsibilities and initiatives.
Proactively escalate concerns, identified gaps, or barriers to meeting goals or completing initiatives.
Assist with data collection for operational performance metrics.
Actively participate in PSLD Operations meetings.
Perform other tasks as directed.

Requirements

BA/BS with at least 5 years proven experience as an LMS Administrator or Training Specialist, preferably working within Success Factors; or Associate’s Degree with at least 7 years proven experience as an LMS Administrator or Training Specialist.
At least 5 years experience performing transactions within a learning management system.
Currently trained and certified to perform the LMS roles of Registrar, Training Administrator (TA), and Business Administrator (BA) preferred.
Experience working within a regulated environment.
Strong problem-solving, analytical, organizational, prioritization, and time management skills.
Ability to manage and prioritize projects and time, and to work with the team or independently.
Ability to escalate and effectively resolve issues while maintaining a professional attitude.
Ability to work independently in a fast-paced, changing environment; ability to be flexible, resilient, and adaptable to changing priorities.
Highly literate with technology; quickly learns new applications and tools.
Proficiency in MS Office applications (Outlook, Word, Excel, and PowerPoint at minimum).
Experience with adult learning concepts.
Experience with Copilot.
Excellent verbal and written communication skills (in English); able to deliver clear, concise information to team and customers.
Must be able to follow written and verbal directions (in English) and properly handle confidential information.
Demonstrated ability to work and collaborate cross-functionally and cross-culturally.
Excellent interpersonal and team skills, extremely collegial and collaborative.
Proficiency in one or more eLearning authoring tools.
Demonstrated attention to detail.
Supports a culture of continuous improvement in which performance is consistently measured against goals.
Embodies the 6 Pfizer Actionable Attitudes, including Embracing Uncertainty and Engaging with Compassion.
Experience using common AI tools, including generative technologies such as ChatGPT or Microsoft Copilot, to support problem solving and enhance productivity.
Demonstrated curiosity for exploring how these tools can improve outcomes and understanding of responsible AI practices, including risk management and ethical use.
Experience working within Pfizer’s Learning Management System (Preferred).
Experience working within Articulate 360 product suite (Preferred).

Skills

LMS Administration
Training Specialist
Success Factors
Learning Management System (LMS)
Problem Solving
Analytical Skills
Organizational Skills
Prioritization
Time Management
Technology Literacy
MS Office Suite (Outlook, Word, Excel, PowerPoint)
Adult Learning Concepts
Copilot
Verbal Communication
Written Communication
Cross-functional Collaboration
Interpersonal Skills
Teamwork
eLearning Authoring Tools
Attention to Detail
Continuous Improvement
AI Tools (ChatGPT, Microsoft Copilot)
Responsible AI Practices
Risk Management
Ethical Use
Articulate 360

Location

Hybrid

Work Type

Hybrid

Experience Level

5+ years experience as an LMS Administrator or Training Specialist
7+ years experience as an LMS Administrator or Training Specialist (with Associate's Degree)
5+ years experience performing transactions within a learning management system

Education Level

BA/BS
Associate's Degree

Salary/Compensations

$88,500.00 - $147,500.00
Bonus target of 10.0% of base salary

Benefits

401(k) plan with Pfizer Matching Contributions
Additional Pfizer Retirement Savings Contribution
Paid vacation, holiday, and personal days
Paid caregiver/parental and medical leave
Health benefits (medical, prescription drug, dental, and vision coverage)
Relocation assistance may be available

About the Company

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status.
Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA.
Pfizer is an E-Verify employer.
This position requires permanent work authorization in the United States.
Pfizer endeavors to make www.pfizer.com/careers accessible to all users.
To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers.

Equal Opportunity

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status.
Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA.
Pfizer is an E-Verify employer.
This position requires permanent work authorization in the United States.