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About the Role
This position provides front-line administrative support for the graduate program in the Department of Computer Science, under the direction of the Associate Director, Graduate Academic Services.
Responsibilities
- Acting as the first point of contact for general enquiries
- Responding to enquiries within the defined scope of the role and redirecting as appropriate
- Writing routine documents and correspondence
- Determining logistical details and activities for events and/or programming
- Handling sensitive and/or confidential information
- Updating and maintaining records and files
- Collating and organizing data for various reports
- Providing basic support and general referrals to individuals in distress
Requirements
- Advanced College Diploma (3 years) or acceptable combination of recent and equivalent experience.
- Minimum two (2) years of relevant experience providing front-line administrative support to faculty and students in a graduate academic environment.
- Experience working directly with students to provide program and student services information, including admissions, registration, course enrollment, degree requirements, awards, and final exams.
- Experience preparing and updating content for websites, newsletters, digital platforms, and student handbooks.
- Experience preparing original correspondence.
- Demonstrated experience supporting the logistics of student outreach initiatives, special events, workshops, and other programming for current and prospective students.
- Experience developing and maintaining databases and filing systems; experience compiling data from various sources for reports.
- Working knowledge of Quercus, ROSI, ROSI Express, eMarks, or similar related systems to enter data, retrieve information, and generate reports.
- Demonstrated advanced proficiency in Microsoft Office, database management, and content management systems.
- Excellent verbal and written communication and interpersonal skills.
- Demonstrated strong client service orientation and ability to communicate with students, faculty, staff, and the general public with tact, diplomacy, and discretion.
- Demonstrated ability to exercise superior organization, attention to detail, and time management skills.
- Ability to exercise initiative and judgment, organize work and establish priorities in a flexible way, and successfully meet deadlines with competing priorities and interruptions.
Skills
- Microsoft Office
- Database management
- Content management systems
- Quercus
- ROSI
- ROSI Express
- eMarks
Location
- St. George (Downtown Toronto)
Work Type
- Full-Time
Experience Level
- Minimum two (2) years of relevant experience
Education Level
- Advanced College Diploma (3 years)
Salary/Compensations
- $66,522 - $85,069
About the Company
- The Faculty of Arts & Science is the heart of Canada’s leading university and one of the most comprehensive and diverse academic divisions in the world.
- The strength of Arts & Science derives from our combined teaching and research excellence in the humanities, sciences and social sciences across 29 departments, seven colleges and 46 interdisciplinary centres, institutes and programs.
- We can only realize our mission with the dedication and excellence of engaged staff and faculty.
- The diversity of opportunities and perspectives within The Faculty reflect the local and global landscape and the need for curiosity, innovative thinking and collaboration.
- At Arts & Science, we take pride in our legacy of innovation and discovery that has changed the way we think about the world.
- Established in 1964, the Department of Computer Science is ranked among the top computer science departments in the world.
- Our faculty have been presented with a wide variety of honours and awards over the years, including the Turing Award, and many other national and international honours.
- We provide diverse programs and research opportunities while consistently producing high-impact research that is among the mosthighly cited in computer science.
Equal Opportunity
- Candidates who are Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.