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About the Role

Allied Universal® is hiring a Lobby Supervisor. The Lobby Supervisor is responsible for the management/supervision of Lobby Receptionist personnel, providing security access control measures via lobbies, badging and special events for multiple sites for a high-profile customer.

Responsibilities

Supervise and coordinate the delivery of quality services to the client.
Act as a liaison between customer, Account Manager, and lobby receptionists; supervise lobby staff, providing coaching, recognition, and discipline within approved empowerment range.
Supervise day-to-day operations at the site for Lobbies, Badge & ID, Visitor Centers, and Large Events.
Enforce Allied Universal policies as outlined in the handbooks and executive memos.
Assist the Account Manager in identifying, meeting, and exceeding the needs of the customer.
Meet all contractual scheduled hours with a minimum of unbilled overtime.
Coordinate and/or conduct site-specific on-the-job training (OJT), client specific training, and annual refresher training for lobby personnel.
Manage uniforms, equipment, supplies, and vehicles utilized at the account, maintaining appropriate inventories and maintenance checklists.
Communicate staffing needs to the Account Manager or to recruiters via Requisition Form, assisting in identifying and interviewing quality candidates.
Assure that lobby personnel receive appropriate training, developing them in both technical and professional skills; also includes performance management (coaching, counseling, disciplining, performance evaluations, recognition, etc.).
Assist with the communication of policies, company announcements and job openings.
Perform other operations and related functions (e.g., payroll, review and maintain incident reports, assist in preparation of security surveys and post orders).
Respond to client requests.
Make emergency notifications as necessary pursuant to site Post Orders.
Provide direction and instruction to subordinates regarding the performance of their duties.
Disciplinary action/commendation decisions pertaining to security personnel.
Make productivity and cost reduction recommendations to management.
Make recommendations for physical security surveys, job safety analysis and post orders.
Make recommendations concerning disciplinary action/commendation decisions pertaining to security personnel assigned.

Requirements

Must possess a high school diploma or equivalent.
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
Must possess, or be able to obtain, a SECRET clearance with the Department of Defense.
Minimum one (1) year of experience in security, law enforcement or military service.
Must possess one or more of the following: Service in the active-duty military, military reserves, or National Guard.
Service in Auxiliary Police or Police Cadets.
Minimum of one year verifiable and successful supervisory experience in security-related industry.
Be able to operate radio or telephone equipment and/or console monitors.
Demonstrated ability to interact cordially and communicate with the public.
Effective oral and written communication skills.
Problem solving skills.
Active listening skills.
Assess and evaluate situations effectively; identify critical issues quickly and accurately.
Compile, sort, and interpret data.
Research, investigate, compile information.
Mediate conflict with tact, diplomacy.
Write informatively, clearly, and accurately.
Teamwork.
Attention to detail.

Skills

Access Control Experience
Supervisory Experience
Effective oral and written communication skills
Problem solving skills
Active listening skills
Assess and evaluate situations effectively
Identify critical issues quickly and accurately
Compile, sort, and interpret data
Research, investigate, compile information
Mediate conflict with tact, diplomacy
Write informatively, clearly, and accurately
Teamwork
Attention to detail

Experience Level

5 years Security Supervisory Experience

Education Level

High school diploma or equivalent
Bachelor’s degree in law enforcement or criminal justice related studies
Associate’s degree (or 60 credits) or higher in law enforcement or criminal justice with current or prior active military service

Salary/Compensations

$45 / hr

Benefits

Medical, dental, vision, basic life, AD&D, and disability insurance.
Enrollment in our company’s 401(k)plan, subject to eligibility requirements.
Seven holidays annually paid at time and a half, if worked.
40 hours of vacation after one year of employment at eligible work assignments. Unused vacation is only paid out where required by law.

About the Company

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose.
While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Equal Opportunity

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law.