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About the Role
We are looking for motivated and engaged individuals to enhance customer journeys. This role supervises kitchen departments, ensuring safety compliance for employees and customers.
Responsibilities
- Ensures adherence to all Corporate, customer, Federal, State, and local policies and procedures.
- Supervises and supports lower management and supervisors in daily operations.
- Manages transportation routing, flight delivery assignments, and kitchen departure times.
- Collaborates with maintenance staff on preventive machinery maintenance and timely repair reporting.
- Conducts inventory of products and materials to ensure proper usage and minimize waste.
- Partners with Ops Manager and General Manager to plan against end-of-month projections.
- Prepares required management reports, including attendance, HAACCP, and labor.
- Interfaces and coordinates effectively between customers and employees.
- Assists with servicing flights on time under special circumstances.
- Conducts performance evaluations, coaching, counseling, and prepares corrective actions, liaising with HR.
- Manages workflow balancing and division of responsibilities among employees.
- Manages daily manpower planning, including assignment of responsibilities and workstations.
- Determines when to call in employees for staffing needs (sick calls, vacation relief, etc.).
- Collaborates with department leaders to determine shift staffing needs.
- Ensures compliance with company Wage & Hour policy, including rest and meal breaks.
- Trains and monitors employees on proper work procedures for productivity and cost efficiency.
- Monitors daily manpower planning and schedules employees.
- Responsible for employee retention and reducing turnover.
- Provides coaching, counseling, and corrective actions in compliance with union agreements.
- Reviews and ensures employees are in correct cost centers and job titles.
- Reviews and ensures union employees' pay rates are correct based on wage scales and seniority.
- Ensures employees complete all company-required training, including ServSafe.
- Ensures compliance with all company policies, procedures, and processes, including required training.
Requirements
- High School Diploma or GED required.
- Associates degree preferred.
- 2+ years supervisory experience in a high-volume manufacturing, food production, restaurant, or catering environment, or equivalent experience.
- Strong and effective leadership skills.
- Ability to successfully manage a staff of 30+ hourly employees.
- Current or previous labor relations experience is a plus.
- Comfortable with all levels of employees and ability to drive positive program change.
- Ability to train others required.
- Ability to give negative and positive feedback to employees daily.
- Excellent time management skills; ability to handle multiple tasks without losing focus.
- Strong organizational, analytical, communication, and leadership skills required.
- Innovative with the ability to make changes to improve the work environment and performance.
- Basic computer skills with working knowledge of Microsoft Office products required.
- Ability to obtain ServSafe Certification required.
- ServSafe Certified preferred.
- Expresses oneself clearly and effectively when speaking and writing to individuals and groups.
- Listens attentively and ensures communication is understood.
- Bi-lingual in English and Spanish/Chinese Mandarin/ Vietnamese/Hindi/Polish is a plus.
Skills
- Leadership
- Supervision
- Safety Compliance
- Transportation Routing
- Inventory Management
- Report Preparation
- Customer Relations
- Employee Relations
- Performance Evaluation
- Coaching
- Counseling
- Corrective Action
- Workflow Balancing
- Manpower Planning
- Scheduling
- Employee Retention
- Union Contract Compliance
- Training
- Microsoft Office
- ServSafe Certification
- Communication
- Organizational Skills
- Analytical Skills
- Time Management
- Problem Resolution
- Team Leadership
- Influencing
- Relationship Building
- Motivation
- Customer Focus
Location
- 30 Inip Dr, Inwood, NY 11096
Work Type
- Full-Time
- Exempt
Experience Level
- 2+ years supervisory experience
Education Level
- High School Diploma or GED
- Associates degree preferred
Salary/Compensations
- 70
Benefits
- Paid time off
- 401k, with company match
- Company sponsored life insurance
- Medical, dental, vision plans
- Voluntary short-term/long-term disability insurance
- Voluntary life, accident, and hospital plans
- Employee Assistance Program
- Employee Discounts
- Free hot healthy meals for unit operations roles
About the Company
- gategroup is an equal opportunity employer committed to workforce diversity.
- We help make travel and culinary memories.
Equal Opportunity
- All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.
- For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf