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About the Role

The Global Workplace Services (GWS) Threat Management Team (TMT) is responsible for assessing and managing workplace violence prevention incidents, external and internal threats, and supporting corporate and retail security concerns. This role will assess and manage workplace violence concerns and threats against associates, assets, and the business, including harassing communications and social media posts. On-call responsibilities are required on a rotating basis.

Responsibilities

Maintain the confidentiality of customer, associate and business data at all times.
Provide direct support to associates experiencing crisis such as suicidality and Intimate Partner Violence (IPV).
Stay current on the latest tools to accurately monitor and assess threats.
Effectively share information with appropriate management in a time sensitive manner.
Maintain proper case management processes and documentation on all threatening incidents.
Successfully complete ongoing training and certifications in threat assessment and workplace violence subjects.
Conduct research and interviews in accordance with all state, federal, and local laws.
Conduct threat assessments and investigations.
Use a variety of open source and social media networking sources and platforms to perform threat assessments.
Collaborate with Legal, Associate Relations, Human Resources, and other partners on Workplace Violence (WPV) issues.
Prepare internal and external documentation on persons of interest or concern.
Determine and recommend appropriate mitigation methods that are consistent with industry best practices and regulatory requirements.
Liaise with law enforcement on criminal incidents.
Participate as an active member in professional security organizations.
Consult with stakeholders regarding employee and contractor terminations and personnel actions that may require security assistance.
Develop and deliver training, in person and remotely, in subjects such as Workplace Violence Prevention and Response, Suicide Intervention, Intimate Partner Violence, and general threat assessment processes.

Requirements

Adapt communication styles to audience needs, leading complex discussions and translating operational requirements clearly.
Engage senior leaders directly, gathering first-hand feedback to address pain points and prioritize customer experience in decision-making.
Manage-up effectively, step in early to shape project parameters, and lead personal/team efforts toward success.
Combine deep operational knowledge with technical expertise to distill data and strengthen overall team output.
Balance partner requirements, multi-faceted operational impacts, and practical experience to make informed rollout decisions.
Champion core company values actively, promoting corporate culture and holding teams accountable.
Drive efficient, data-informed solutions across complex departmental boundaries using structured project management.
Execute business-critical outcomes effectively by aligning cross-functional partners, balancing competing demands, and keeping executive stakeholders proactively informed.
Build strong team camaraderie and collaborate seamlessly across departments to execute major launches and initiatives.

Skills

Threat Assessment
Investigations
Open source intelligence
Social media analysis
Workplace Violence Prevention
Suicide Intervention
Intimate Partner Violence
Case management
Structured Professional Judgment (SPJ) approach to BTAM

Location

Remote
New York, NY
Chicago, IL
McLean, VA
San Francisco, CA

Work Type

Remote
Full-time

Experience Level

Manager
At least 4 years of experience conducting Threat Assessments
At least 4 years conducting investigations in private sector corporate investigations, law enforcement, military, or Behavioral Threat Assessment & Management (BTAM) experience, or any combination of the four
At least 4 years experience using a Structured Professional Judgment (SPJ) approach to BTAM
At least 4 years experience working directly with individuals in crisis
At least 7 years of private sector corporate security or Law Enforcement experience
At least 7 years in Behavioral Threat Assessments

Education Level

Bachelor's Degree
Master's Degree Security Management, Criminal Justice, Psychology, or relevant area of study

Salary/Compensations

New York, NY: $146,600 - $167,300
Remote (Regardless of Location): $122,100 - $139,400
Chicago, IL: $122,100 - $139,400
McLean, VA: $134,400 - $153,300
San Francisco, CA: $146,600 - $167,300

Benefits

Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
Eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).

About the Company

At Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simple—bring ingenuity, simplicity and humanity to an industry ripe for change.
Our Global Workplace Services (GWS) team is a dynamic organization where development matters as much as our ability to provide collaborative and secure environments that drive connection, innovation and business success.
Our commitment extends beyond solutions; it embraces a culture of care. We value, celebrate and respect each teammate's unique talents, experience, and contributions.
In GWS, our team manages a diverse portfolio of mixed-use owned and leased properties. We’re constantly transforming our workplace to enable our employees to work the way they work best.
We don’t just reimagine and create fabulous spaces and amenities, we also manage and operate them and ensure the safety and security of our employees and the community—we’re a well-oiled machine!

Equal Opportunity

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.
Capital One promotes a drug-free workplace.
Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.