Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
Tailor your resume to this Operations Associate role.
Rezi rewrites your resume against Harry Rosen's job description. Free.
Tailor your resume to this Operations Associate role.
Rezi rewrites your resume against Harry Rosen's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Operations Associate posting at Harry Rosen — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Operations Associate posting at Harry Rosen — free, in seconds.
About the Role
Harry Rosen is seeking an Operations Associate to join their Store team. This role is crucial for maintaining store operations, supporting customer service, and ensuring efficient order fulfillment in a luxury retail environment.
Responsibilities
- Control and process client transactions accurately through the POS system.
- Collect and update client contact information.
- Support all service desk activities, ensuring it is clean, organized, and well-stocked.
- Provide basic client resolution services and escalate issues when appropriate.
- Manage daily cash handling functions, including opening/closing registers and preparing bank deposits.
- Identify, report, and troubleshoot common errors and discrepancies.
- Support picking E-Commerce and IST orders, meeting targeted pick rates.
- Assist with BOPIS (Buy Online, Pick Up In Store) operations.
- Support logistics functions with on-the-floor activities like markdowns and re-tagging.
- Maintain the store in a neat and organized manner, ensuring merchandise standards are met.
- Monitor return items, re-stock, and support overall stock levels.
- Assist the visual team with merchandise changes, displays, and event setup.
- Assist with inventory preparations and counts.
- Support clients on the sales floor with basic inquiries when required.
- Support with daily tasks and ad-hoc projects.
- Adhere to all Harry Rosen philosophies, processes, and standards.
- Deliver consistent and exceptional service.
- Provide cross-functional team support.
- Demonstrate Core Values.
Requirements
- A minimum of 2 years of retail experience, preferably in a luxury environment, in a customer-facing role.
- Experience with shipping, receiving, merchandising, order fulfillment, and inventory management in a retail environment.
- Experience working in a client-facing role at the service desk, providing exceptional customer service is preferred.
- A strong service orientation – a demonstrated desire to wow our customers!
- Demonstrated interest in technology and its application to support the retail Customer Service function.
- The ability to work effectively as part of a team.
- Strong multi-tasking skills and the ability to calmly and efficiently manage customer service queues.
- Strong communication skills.
Skills
- POS system operation
- Client relationship management
- Cash handling
- Order fulfillment
- Merchandising
- Inventory management
- Customer service
- Teamwork
- Multi-tasking
- Communication
Location
- Toronto, Ontario
Work Type
- Part-Time
- Permanent
- Onsite
Experience Level
- Minimum 2 years of retail experience
Salary/Compensations
- $17.95/hr + opportunity for bonus
Benefits
- Competitive pay program
- Opportunities to additionally earn monthly and annual Team bonuses
- Best in industry discounts and special purchase opportunities
- A comprehensive flexible benefits package
- Pension and Group RRSP Programs
- A modern, digitally advanced workplace
- A coach committed to supporting the achievement of your personal career goals
- A culture that is rich and diverse
- An employer that values internal growth and promotion and is committed to succession planning
About the Company
- Harry Rosen is a proudly Canadian born and raised retailer of fine quality menswear with store locations across the nation.
- Specializing in luxury menswear for over 70 years.
- Officially recognized as one of Canada’s Best Managed Companies.
- Committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service.
Equal Opportunity
- Harry Rosen Inc. is committed to ensuring that our environment is barrier-free to all persons, employees, and clients alike, as we believe in equal opportunity and fostering a diverse and inclusive environment.
- Committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process.
- If you need assistance during the selection process, please contact us at careers@harryrosen.com with details.