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About the Role
Loews Regency New York Hotel is seeking a warm and welcoming Front Office Agent to be the face of Loews Hotels, creating memorable first impressions and delivering exceptional guest experiences from check-in to check-out. This role combines professionalism with genuine hospitality, ensuring every guest feels valued and cared for in a fast-paced environment.
Responsibilities
- Greet and register guests with warmth and professionalism, ensuring a seamless arrival experience.
- Assign rooms that meet guest preferences and special requests.
- Obtain and verify credit and payment information in accordance with hotel policies.
- Promote hotel services, amenities, and local attractions to enhance the guest experience.
- Respond to guest inquiries and resolve issues promptly and effectively.
- Maintain knowledge of upcoming events, group bookings, and banquet orders.
- Perform check-out procedures and handle cash transactions accurately.
- Monitor and maintain the cleanliness and appearance of the Front Desk and lobby area.
- Handle emergencies with professionalism, prioritizing guest and team member safety.
- Maintain regular attendance in conformance with standards.
- Work varying schedules to reflect business needs.
- Attend all mandatory training sessions and meetings.
- Perform other duties as assigned.
Requirements
- Minimum of one (1) year guest service experience in hotel hospitality preferred.
- Experience with previous Property Management System, preferred Opera System.
- Ability to stand and walk for long periods of time required.
- Ability to work weekends, evenings, and holidays as necessary/required.
Skills
- Guest Experience Champion
- Clear Communicator
- Proactive Problem Solver
- Adaptable Team Player
- Detail-Oriented Professional
Location
- New York, NY
Work Type
- Full-time
Experience Level
- 1+ year guest service experience in hotel hospitality preferred
Salary/Compensations
- $32.85 to $32.85 per hour
Benefits
- Competitive health & wellness benefits
- 401(k) & company match
- Paid Sick Days, Vacation, and Holidays
- Paid Bereavement
- Paid Pet Bereavement
- Paid Personal Days
- Training & Development opportunities
- Career growth
- Tuition Reimbursement
- Pet Insurance
- Complimentary meals in Team Member Café while working
- Team Member Hotel Rates
- Other discounts, perks and more
About the Company
- Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S.
- Diverse and welcoming teams craft exceptional experiences in iconic destinations.
- Growth and belonging start here; you’ll be valued for who you are and the goals you have.
- Every role offers opportunities to grow and make a meaningful impact.
Equal Opportunity
- Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
- Veterans and military spouses encouraged to apply.