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About the Role

Provides leadership for the college's centralized student access and disability support services (ADS). Sets vision, priorities, and budget; ensures the College meets its obligations under the ADA and Section 504; and represents the area to college leadership, faculty, and the community. Leads and holds accountable the ADS leadership team and serves as the final decision-maker on policy and escalated cases.

Responsibilities

Directs districtwide strategic planning, program assessment, and operational oversight for Access and Disability Support (ADS) in alignment with institutional goals.
Leads and holds accountable the Directors of Accommodations, Operations and Technology, and Sign Language Interpreting and Communication Access (SLIC).
Manages department budget development and financial allocation, ensuring efficient resource utilization within college guidelines.
Directs continuous data collection, analysis, and reporting to drive ongoing program quality and operational improvements.
Ensures student access and disability support programs and services meet the legal requirements of the Americans with Disabilities Act of 1990, as amended, and Section 504 of the Rehabilitation Act of 1973, as amended, as well as institutional policies.
Conducts bi-annual compliance audits (at a minimum for Fall/Spring) of representative ADS student accommodation files to verify timely interactive processes, appropriate documentation, individualized accommodations, appeal notices, and secure recordkeeping.
Reports audit findings to senior leadership within 30 days and implements corrective action plans, policy updates, and targeted staff training to resolve identified deficiencies.
Partners directly with the ADA/504 coordinator/director to maintain districtwide physical, digital, and instructional accessibility across all campus programs and facilities.
Manages the full employment lifecycle for staff, including recruitment, hiring, training, performance evaluation, goal-setting, and progressive discipline in accordance with HR policies and employment law.
Establishes a collaborative team environment, providing coaching and professional support to maintain optimal operational efficiency.
Leads professional development and training initiatives for ADS staff, proctoring personnel, and faculty in direct coordination with Academic Affairs.
Assesses training needs and maintains expertise in evolving accessibility practices, assistive technology, Universal Design, and Universal Design for Learning (UDL).
Serves as a key liaison to the ADS Executive Advisory Committee, collaborating with Student Affairs, Academic Affairs, and Business Affairs leadership on inter-divisional initiatives.
Represents ADS on college-wide committees and councils, and actively participates in districtwide strategic initiatives, convocation, and commencement events.
Develops, implements, and provides strategic support for collaborations with community partners.
Serves as an information and referral resource to students, faculty, staff, and the community concerning student accessibility and disability support programs and services.

Requirements

Maintain an established work schedule.
Monitor, direct, and provide support to programs and staff working in person and remotely.
Effectively use interpersonal and communication skills, including tact and diplomacy, particularly when collaborating with executive leadership on inter-divisional decision-making bodies.
Design, coordinate, and facilitate professional development training for audiences of different backgrounds and skill sets, including specialized staff and faculty.
Effectively use organizational and planning skills with attention to detail and follow-through.
Maintain confidentiality of work-related information and materials.

Skills

Principles of accessibility and universal design.
Best practices about policy, practices, and strategies of accessibility and services for individuals with disabilities.
Laws, rules, and regulations about students with disabilities, including the Americans with Disabilities Act, as amended (ADA), and the Vocational Rehabilitation Act, Section 504, as amended.
Principles and practices for designing and implementing accessible, high-impact student support programs and services across all student populations.
Supervisory principles, practices, and methods for comprehensive department and staff oversight.
Data gathering and statistical reporting.
Advanced principles of institutional budget management and fiscal accountability.
Institutional policy development and governance structures within higher education.
Use of a variety of spreadsheet, word processing, database, and presentation software.

Location

On-site

Work Type

On-site

Experience Level

Five (5) years of related work experience, including management and supervisory experience in a higher education setting.

Education Level

Master’s degree.
Master’s degree in Disability Studies, Vocational Rehabilitation, Rehabilitation Counseling, Human Development with an emphasis on disabilities, Accessibility Studies, Social Work, Higher Education Administration, or closely related fields.

Salary/Compensations

Salary commensurate with experience.

About the Company

Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester.
We embrace our identity as a community college, as reflected in our mission statement.
We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.
As a community college committed to our mission, we seek to recruit and retain a workforce that: Values intellectual curiosity and innovative teaching, Is attracted by the college's mission to promote equitable access to educational opportunities, Cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities., Focused on student academic achievement and postgraduate outcomes, Welcomes difference and models respectful interaction with others, Engages with the community both within and outside of ACC.

Equal Opportunity

As required by the US Department of Education, employees are required to report violations under Title IX and, under the Jeanne Clery Campus Safety Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.
Austin Community College produces an Annual Security Report as required by the Clery Act. This report includes statistics from the previous three years concerning reported crime that occurred on campus; public property adjacent to and accessible from campus; and in certain non-campus buildings/property owned or controlled by ACC. The report includes institutional policies concerning campus security and other safety information.
For direct access to the current Annual Security Report, visit www.austincc.edu/asr . You may obtain a hard copy by contacting the Clery Compliance Officer ( CleryComplianceOfficer@austincc.edu ). For an overview, see ACC's Clery Act website.
The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC at its discretion to enable individuals with disabilities to perform essential functions of the job.