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About the Role

Mobile Associates (MA) work as part of a Retail Team to bring the T-Mobile brand to life. They are brand ambassadors who create energy and excitement around products and services, thriving in a fast-paced environment where customer needs are the first focus. This role is a learning position, preparing individuals for promotion to Mobile Expert upon training completion.

Responsibilities

Learn and build proficiency in customer service while providing a best-in-class customer experience and building loyalty.
Help customers in their shopping journey, whether online, through Customer Care, or in-store.
Explore individual needs and provide hands-on demonstrations of the latest technology.
Engage in side-by-side selling to find personalized solutions beyond basic device and service plans.
Guide customers through their purchasing experience with thoughtful questions and informative answers.
Approach service and sales needs with patience, honesty, and empathy.
Become proficient in using digital tools to enhance interactions and onboarding.
Demonstrate network coverage, plan benefits, and how T-Mobile redefines wireless.
Complete training on in-store experience, new skills, processes, systems, and reference resources.
Build relationships and partner with employees across channels to collectively own the customer experience and resolve issues.
Successfully identify and handoff small business leads.
Develop strong peer relationships and be accountable for company success.
Be willing to have a good time while providing first-class customer experience.

Requirements

Be at least 18 years of age.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25lbs.
Reliable transportation.
Full Time (40 hours) or Part Time (20+ hours) availability.

Skills

Customer service
Sales
Communication
Problem-solving
Technology demonstration
Relationship building

Location

Cicero, NY

Work Type

Full-Time
Part-Time

Experience Level

6 months of customer service and/or sales experience
Retail environment preferred

Education Level

High school degree or GED

Salary/Compensations

$16.00 - $30.00 Hourly

Benefits

Employee Stock Ownership Program (ESOP)
Competitive hourly pay
Uncapped commission earnings
Automatic raises when reaching attainable milestones
Exciting opportunities for career advancement
Culture of care & excellence
Discounted T-Mobile Cell Phone Plan
Health Benefits for Full Time Employees
Monthly sales incentive programs, contests, rewards

About the Company

A national T-Mobile Preferred Retailer for the #1 Mobile provider in the country, with over 200 retail stores across the U.S.
In business since 1993, providing superior service and quality wireless products featuring the latest technology.
A recognized leader in the wireless retail industry, consistently delivering solutions and service customers demand.

Equal Opportunity

Diversity & Inclusion is a foundational principle of Arch Telecom.
Embracing a diverse workforce is a significant contributor to our success.
Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience.
We embrace the diversity that makes our employees unique, and we welcome everyone to our team.
YOU BE YOU!