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About the Role

Arch Telecom is a national T-Mobile Preferred Retailer seeking a Retail Store Manager (RSM) to lead a retail team and bring the T-Mobile brand to life. The RSM will act as a brand ambassador, creating excitement around products and services, immersing themselves in customer connections, and uncovering customer needs to recommend device and service solutions in a fast-paced, fun environment.

Responsibilities

Lead by example, demonstrating actions for team success.
Help customers continue their shopping journey across channels.
Explore individual customer needs and provide hands-on technology demonstrations.
Ensure store meets or exceeds sales goals by overseeing sales, inventory, and new initiatives.
Sell personalized solutions, including accessories and IoT devices.
Maintain store appearance and readiness.
Approach service and sales with patience, honesty, and empathy.
Become proficient in digital tools for customer interactions and onboarding.
Demonstrate network coverage and plan benefits.
Redefine wireless services through device and account inspection, review, and troubleshooting.
Complete trainings on in-store experience, skills, processes, and resources.
Build relationships and partner with employees across channels to own the customer experience and resolve issues.
Identify and handoff small business leads.
Develop strong peer relationships and accountability for company success.
Provide first-class customer experience.

Requirements

Leadership experience.
Competitive drive and confidence to succeed in a fast-paced sales environment.
Willingness to lead a team, share best practices, and provide customer resolutions.
Effectiveness in operational, financial, and performance management.
Amazing communication skills.
Prior wireless sales experience.
Must be at least 18 years of age.
High school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25lbs.
Reliable transportation.
Full Time (45 hours) availability.

Skills

Sales
Customer Service
Leadership
Communication
Operational Management
Financial Management
Performance Management
Wireless Sales

Location

CICERO | Brewerton Road [4NSZ] - Cicero, NY

Work Type

Full Time

Experience Level

Management

Salary/Compensations

$60000.00 - $140000.00Base+Commission/year

Benefits

Employee Stock Ownership Program (ESOP)
Competitive salary pay
Bonus earnings
Automatic raises when reaching attainable milestones
Exciting opportunities for career advancement
Discounted T-Mobile Cell Phone Plan
A culture of care & excellence
Health Benefits for Full Time Employees

About the Company

We’re a national T-Mobile Preferred Retailer for the #1 Mobile provider in the country, with 200+ retail stores across the U.S.
Since ‘93, we’ve been providing superior service and quality wireless products featuring the latest in technology.
As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customer’s demand!

Equal Opportunity

Diversity & Inclusion is a foundational principle of Arch Telecom.
Embracing a diverse workforce is a significant contributor to our success as an organization.
Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience.
We embrace the diversity that makes our employees unique, and we welcome everyone to our team.
YOU BE YOU!