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About the Role

Arch Telecom is a national T-Mobile Preferred Retailer seeking a Retail Store Manager (RSM) to lead a retail team and bring the T-Mobile brand to life. The RSM will act as a brand ambassador, creating excitement around products and services, focusing on customer needs, and building meaningful connections. This role involves educating customers, demonstrating solutions, and ensuring the store meets sales goals.

Responsibilities

Lead by example, demonstrating actions for team success.
Help customers seamlessly continue their shopping journey across channels.
Explore individual customer needs and provide hands-on product demonstrations.
Ensure store sales goals are met or exceeded.
Oversee all store functions, including sales, inventory, and program implementation.
Sell personalized solutions, including accessories and IoT devices.
Maintain store appearance and readiness.
Approach service and sales with patience, honesty, and empathy.
Become proficient in digital tools for customer interactions and onboarding.
Demonstrate network coverage and plan benefits.
Redefine wireless services through device and account inspection, review, and troubleshooting.
Complete trainings on in-store experience, skills, processes, and resources.
Build relationships and partner with employees across channels to own the customer experience.
Resolve customer issues to create a seamless environment.
Identify and handoff small business leads.
Develop strong peer relationships and accountability for company success.
Provide first-class customer experience in a positive environment.

Requirements

Leadership experience.
Competitive drive and confidence to succeed in a fast-paced sales environment.
Willingness to lead a team, share best practices, serve customers, and resolve issues.
Effectiveness in operational, financial, and performance management.
Amazing communication skills for team and customers.
Prior wireless sales experience.
Must be at least 18 years of age.
High school degree or GED.
Ability to stand for long periods.
Ability to lift objects weighing up to 25lbs.
Reliable transportation.
Full Time (45 hours) availability.

Skills

Sales
Leadership
Customer Service
Communication
Inventory Management
Financial Management
Performance Management
Product Demonstration
Troubleshooting

Location

New Hartford, NY

Work Type

Full Time

Experience Level

Management

Salary/Compensations

$60000.00 - $140000.00Base+Commission/year

Benefits

Employee Stock Ownership Program (ESOP)
Competitive salary pay
Bonus earnings
Automatic raises when reaching attainable milestones
Exciting opportunities for career advancement
Discounted T-Mobile Cell Phone Plan
Culture of care & excellence
Health Benefits for Full Time Employees

About the Company

Arch Telecom is a national T-Mobile Preferred Retailer with over 200 retail stores across the U.S.
Founded in 1993, the company provides superior service and quality wireless products.
Arch Telecom is a recognized leader in the wireless retail industry.

Equal Opportunity

Diversity & Inclusion is a foundational principle of Arch Telecom.
Embracing a diverse workforce is a significant contributor to our success.
Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities we serve.
We embrace the diversity that makes our employees unique, and we welcome everyone to our team.
YOU BE YOU!