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About the Role

We are looking for an experienced ServiceNow HRSD Consultant to join our growing Employee Experience and HR practice. This role is focused on client advisory and delivery ownership, helping organisations transform their employee and enterprise service experiences. You will play a critical role in enabling the HR organisation by delivering ServiceNow solutions and supporting large scale HR transformations and programmes with technology.

Responsibilities

Support the development of ServiceNow solution recommendations, working under the direction of senior consultants, managing consultants or architects.
Contribute to business process analysis, requirements gathering, user stories, functional notes, workshop outputs and solution documentation.
Help ensure proposed solutions remain aligned to customer needs, agreed outcomes and ServiceNow platform good practice.
Support demonstrations, walkthroughs and playbacks of ServiceNow functionality, helping customers understand how platform capabilities address business requirements.
Support senior colleagues in developing ServiceNow platform strategies, roadmaps and advisory recommendations for customers.
Act as a developing technology consultant, helping customer stakeholders understand ServiceNow capabilities, options, trade-offs and next steps.
Contribute to customer workshops and advisory sessions by preparing content, capturing insights and supporting follow-up analysis.
Support engagement with ServiceNow representatives and ecosystem partners where required, building your understanding of the wider ServiceNow ecosystem.
Support responses to RFPs and RFIs by contributing research, solution notes, case study inputs and proposal content.
Assist with proposal development and client presentation materials, learning how ServiceNow opportunities move from pursuit into mobilisation and delivery.
Contribute to internal capability development, reusable assets, propositions and knowledge sharing activities.

Requirements

Completed ServiceNow certification, Certified System Administrator OR a currently holding a HR product owner or enablement role.
Awareness of ServiceNow HRSD capabilities, with CIS HRSD, CIS ITSM or other ServiceNow certifications completed, in progress or part of your development plan.
Experience supporting ServiceNow, HR technology, employee experience, enterprise service management or digital transformation projects through business process improvement, requirements gathering, solution workshops, testing, change or rollout activities.
A good understanding of how technology supports business outcomes, user experience, operating models and ways of working.
A practical understanding of ServiceNow platform concepts, including workflows, playbooks catalogues, portals, knowledge, case management, integrations and reporting.
Interest in learning how to articulate and demonstrate ServiceNow HR, employee experience and AI features to customers, with support from senior colleagues.
A developing understanding of how ServiceNow connects with wider business functions such as IT, Procurement and Finance.
Strong consulting mindset, with the ability to understand customer challenges and translate them into clear actions and solution considerations.
Good technical curiosity and confidence discussing ServiceNow concepts with both business and technical stakeholders.
Ability to work effectively under the guidance of a Managing Consultant, Senior Consultant or Architect in an advisory capacity to customers.
Clear communication skills, including the ability to prepare structured notes, workshop outputs, slides, user stories, process maps and decision logs.
Comfortable working as part of a blended delivery team, collaborating with architects, developers, testers, change teams and customer stakeholders.
A desire to grow from supporting delivery and advisory activities into more senior consulting, solution ownership and customer-facing leadership responsibilities.

Skills

ServiceNow HRSD
ServiceNow platform
HR technology
Employee experience
Enterprise service management
Digital transformation
Business process improvement
Requirements gathering
Solution workshops
Testing
Change management
Rollout activities
AI features
IT
Procurement
Finance
Consulting
Solution design
Customer engagement
Delivery guidance
HR enabling ServiceNow capabilities
Core HR functions
HR journeys
ServiceNow BA
ServiceNow developers
Solution recommendations
Business process analysis
Functional notes
Workshop outputs
Solution documentation
Platform strategies
Roadmaps
Advisory recommendations
Technology consultant
Customer workshops
Advisory sessions
ServiceNow representatives
Ecosystem partners
RFPs
RFIs
Proposal development
Client presentation materials
Internal capability development
Reusable assets
Propositions
Knowledge sharing
ServiceNow ecosystem
ServiceNow partnerships
Certified System Administrator
CIS HRSD
CIS ITSM
Workflows
Playbooks catalogues
Portals
Knowledge management
Case management
Integrations
Reporting
Technical curiosity
Communication skills
Structured notes
Process maps
Decision logs
Delivery team collaboration
Architects
Developers
Testers
Change teams
Customer stakeholders
Solution ownership
Customer-facing leadership

Location

London
Bristol
Manchester
Glasgow
Newcastle
Flexible assignment location

Work Type

Hybrid working
Flexible working arrangements

Experience Level

Experienced
Developing

Education Level

ServiceNow certification
Certified System Administrator
CIS HRSD
CIS ITSM

Salary/Compensations

Remuneration package includes flexible benefits options
Variable element dependent grade and on company and personal performance

Benefits

Flexible benefits options
Wellbeing apps (Thrive and Peppy)
Trained Mental Health Champions

About the Company

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions.
Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society.
It is a responsible and diverse group of 350,000 team members in more than 50 countries.
With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs.
It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
The Group reported 2024 global revenues of €22.1 billion.

Equal Opportunity

At Capgemini we don’t just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work.
We aim to build an environment where employees can enjoy a positive work-life balance.
We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people.
All UK employees are eligible to request flexible working arrangements.
Employee wellbeing is vitally important to us as an organisation.
We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.
We’re also focused on using tech to have a positive social impact.
So, we’re working to reduce our own carbon footprint and improve everyone’s access to a digital world.
It’s something we’re really serious about.
In fact, we were even named as one of the world’s most ethical companies by the Ethisphere Institute for the 10th year.
When you join Capgemini, you’ll join a team that does the right thing.