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About the Role

The Enterprise Solutions Analyst supports, configures, and administers the Credit Union's enterprise platforms, with a primary emphasis on Salesforce Financial Services Cloud, MuleSoft monitoring and configuration, and contributing to CI/CD and release management within Azure DevOps. The role centers on platform configuration, operational stability, and governance rather than complex development or solution architecture. This position works closely with business stakeholders to gather and refine requirements, coordinate testing, and ensure smooth delivery of technology solutions. The analyst plays a key role in maintaining system reliability, executing releases effectively, and supporting a positive user experience across the organization. Overall, the role contributes to operational efficiency, regulatory alignment, and the continued maturity of enterprise platforms in a growing, service-oriented environment.

Responsibilities

Provide Level 1/2 support for enterprise platforms, triaging incidents, fulfilling service requests, and escalating as needed.
Monitor system health, usage trends, and performance to proactively identify risks or improvement opportunities.
Support root cause analysis and implement corrective or preventive actions.
Ensure timely communication and resolution of issues impacting business operations.
Track and report on incident trends, recurring issues, and service levels to support continuous improvement and operational transparency.
Follow established incident management, escalation, and major incident protocols to ensure consistent and compliant response.
Perform day-to-day administration of Salesforce Financial Services Cloud, including user setup, profiles, permission sets, roles, and security configurations.
Support a portfolio of smaller enterprise and vendor-hosted applications, including configuration, access management, and issue coordination.
Document configurations, procedures, and support knowledge for operational continuity and audit readiness.
Support CI/CD pipeline execution within Azure DevOps, including build validation, deployment coordination, and release scheduling.
Promote code and configuration changes across environments in alignment with change management and governance processes.
Maintain version control discipline, release documentation, and deployment records.
Coordinate release readiness activities, including validation, communication, and rollback planning.
Partner with business stakeholders to gather, document, and refine functional requirements and user stories.
Facilitate backlog grooming, sprint planning support, and acceptance criteria definition.
Coordinate and support user acceptance testing (UAT), including test case creation, execution tracking, and defect management.
Act as a liaison between business users, vendors, and internal technology teams to ensure alignment and clarity.
Monitor MuleSoft integrations to ensure uptime, performance, and successful data processing across systems.
Investigate and resolve integration issues, including error handling, data discrepancies, and system connectivity concerns.
Partner with engineers and vendors to coordinate enhancements or changes to integration services.
Maintain visibility into integration health and escalate risks proactively.
Perform all other duties as assigned.

Requirements

3 to 5 years of experience in business systems analysis, application administration, or platform support roles.
Experience administering Salesforce (Financial Services Cloud preferred).
Exposure to MuleSoft or other integration platforms with a focus on monitoring and support.
Experience with CI/CD tools, preferably Azure DevOps, including pipeline coordination.
Experience working in Agile or hybrid delivery environments.
Experience in financial services or a regulated environment is preferred.
Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation.
Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Strong proficiency in Salesforce administration and declarative configuration tools.
Working knowledge of MuleSoft or similar middleware platforms, with emphasis on monitoring and support.
Familiarity with Azure DevOps, CI/CD pipelines, and release coordination processes.
Understanding of data governance, access controls, and regulatory considerations (e.g., NCUA expectations).
Strong analytical and problem-solving capabilities with attention to detail.
Ability to manage multiple priorities and meet deadlines in a structured environment.
Strong documentation and communication skills, including user stories and process flows.
Demonstrated ability to work effectively with business stakeholders and vendor partners.
High level of accountability, adaptability, and collaboration.
All candidates will be subject to a background check to determine employment eligibility.
For roles that require an NMLS you may be subject to a credit check.

Skills

Salesforce Financial Services Cloud
MuleSoft monitoring and configuration
CI/CD
Release management
Azure DevOps
Platform configuration
Operational stability
Governance
Salesforce administration
Declarative configuration tools
Middleware platforms
Integration support
Data processing
Error handling
System connectivity
Agile
Business systems analysis
Application administration
Platform support
User setup
Profiles
Permission sets
Roles
Security configurations
Access management
Change management
Version control
Release documentation
Deployment records
Functional requirements
User stories
Backlog grooming
Sprint planning
Acceptance criteria
User acceptance testing (UAT)
Test case creation
Execution tracking
Defect management
Business stakeholders
Vendor partners
Internal technology teams
Integration services
Data governance
Access controls
Regulatory considerations
NCUA expectations
Analytical skills
Problem-solving
Attention to detail
Priority management
Deadline management
Documentation skills
Communication skills
Process flows
Accountability
Adaptability
Collaboration

Location

Syracuse, NY

Work Type

Hybrid

Experience Level

3 to 5 years

Education Level

Bachelor's degree in Information Systems, Business, or a related field preferred
Relevant certifications (e.g., Salesforce Administrator, Business Analyst, or Agile certifications) may be considered
Equivalent combinations of education, certification, and experience are encouraged

Salary/Compensations

$36.39-$54.59 per hour

Benefits

Medical and Dental Insurance
401K with Employer Match
Holiday Pay
Paid Time Off

About the Company

Empower FCU Purpose: At every stage of life, positively impact members by providing affordable financial services.
Empower FCU Core Values: Fairness, Integrity & Honesty
Empower FCU Strategic Pillars: World-Class Employee Experience, Best-In-Class Member Experience, Growth for Impact, Shared Value in the Community.
A World-Class Employee Experience: We are at our best when we are developing genuine relationships, looking out for one another, freely and honestly sharing information, and working together. We succeed when we rise above our departments, roles, and individual interests to come together, to move forward together. Each of us plays a crucial role in creating a positive work environment and we encourage all our employees to actively contribute to embracing Empower’s values and supporting those around you.
Be Yourself, Belong with Empower: The strength of Empower is in the unique backgrounds, voices, talents, & experiences of each person. With a culture of belonging, we enable teamwork, spark innovation, and fuel success.

Equal Opportunity

Empower Federal Credit Union is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic including race, religion, ethnicity, color, national or ethnic origin, age, sex, sexual orientation, gender identity or expressions, transgender status, sexual or other reproductive health decisions, marital status, ancestry, citizenship status, physical or mental disability, genetic information/ predisposition or carrier status, status in the uniformed services of the United States (including veteran status) or any other basis protected by applicable national, federal, state, provincial or local law.
Our Equal Employment Opportunity Policy Statement reaffirms our commitment.
Federal Labor Law Posters
New York Labor Law Poster
Employment Eligibility Notices
E-Verify
Right to Work
Empower Federal Credit Union is committed to equal opportunity to qualified persons without regard to basis of race, religion, ethnicity, color, national or ethnic origin, age, sex, sexual orientation, gender identity or expressions, transgender status, sexual or other reproductive health decisions, marital status, ancestry, citizenship status, physical or mental disability, genetic information/ predisposition or carrier status, status in the uniformed services of the United States (including veteran status) or any other basis protected by applicable national, federal, state, provincial or local law.
Empower Federal Credit Union will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.
If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us through one of the methods listed below: a) Fax: 315.455.5423 b) US Mail: 1 Member Way Syracuse, NY 13212 c) Phone: 800.462.5000