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About the Role
The Enterprise Solutions Analyst supports, configures, and administers the Credit Union's enterprise platforms, focusing on Salesforce Financial Services Cloud, MuleSoft monitoring, and CI/CD within Azure DevOps. This role emphasizes platform configuration, operational stability, and governance, working closely with business stakeholders to ensure smooth delivery and maintenance of technology solutions.
Responsibilities
- Provide Level 1/2 support for enterprise platforms, triaging incidents, fulfilling service requests, and escalating as needed.
- Monitor system health, usage trends, and performance to proactively identify risks or improvement opportunities.
- Support root cause analysis and implement corrective or preventive actions.
- Ensure timely communication and resolution of issues impacting business operations.
- Track and report on incident trends, recurring issues, and service levels to support continuous improvement and operational transparency.
- Follow established incident management, escalation, and major incident protocols.
- Perform day-to-day administration of Salesforce Financial Services Cloud, including user setup, profiles, permission sets, roles, and security configurations.
- Support a portfolio of smaller enterprise and vendor-hosted applications, including configuration, access management, and issue coordination.
- Document configurations, procedures, and support knowledge for operational continuity and audit readiness.
- Support CI/CD pipeline execution within Azure DevOps, including build validation, deployment coordination, and release scheduling.
- Promote code and configuration changes across environments in alignment with change management and governance processes.
- Maintain version control discipline, release documentation, and deployment records.
- Coordinate release readiness activities, including validation, communication, and rollback planning.
- Partner with business stakeholders to gather, document, and refine functional requirements and user stories.
- Facilitate backlog grooming, sprint planning support, and acceptance criteria definition.
- Coordinate and support user acceptance testing (UAT), including test case creation, execution tracking, and defect management.
- Act as a liaison between business users, vendors, and internal technology teams to ensure alignment and clarity.
- Monitor MuleSoft integrations to ensure uptime, performance, and successful data processing across systems.
- Investigate and resolve integration issues, including error handling, data discrepancies, and system connectivity concerns.
- Partner with engineers and vendors to coordinate enhancements or changes to integration services.
- Maintain visibility into integration health and escalate risks proactively.
Requirements
- 3 to 5 years of experience in business systems analysis, application administration, or platform support roles.
- Experience administering Salesforce (Financial Services Cloud preferred).
- Exposure to MuleSoft or other integration platforms with a focus on monitoring and support.
- Experience with CI/CD tools, preferably Azure DevOps, including pipeline coordination.
- Experience working in Agile or hybrid delivery environments.
- Experience in financial services or a regulated environment is preferred.
- Strong proficiency in Salesforce administration and declarative configuration tools.
- Working knowledge of MuleSoft or similar middleware platforms, with emphasis on monitoring and support.
- Familiarity with Azure DevOps, CI/CD pipelines, and release coordination processes.
- Understanding of data governance, access controls, and regulatory considerations (e.g., NCUA expectations).
- Strong analytical and problem-solving capabilities with attention to detail.
- Ability to manage multiple priorities and meet deadlines in a structured environment.
- Strong documentation and communication skills, including user stories and process flows.
- Demonstrated ability to work effectively with business stakeholders and vendor partners.
- High level of accountability, adaptability, and collaboration.
- Ability to sit for long periods, use hands, talk, or hear.
- Occasional need to walk, reach, stoop, kneel, crouch, or crawl.
- Occasional ability to lift and/or move up to 25 pounds.
Skills
- Salesforce Financial Services Cloud
- MuleSoft monitoring and configuration
- CI/CD
- Azure DevOps
- Release management
- Platform configuration
- Operational stability
- Governance
- Business analysis
- Requirements gathering
- Testing coordination
- System reliability
- Incident management
- User support
- Salesforce administration
- Declarative configuration
- Middleware platforms
- Integration platforms
- Agile delivery
- Data governance
- Access controls
- Problem-solving
- Documentation
- Communication
- Stakeholder management
- Vendor management
Location
- Syracuse, NY
Work Type
- Hybrid
Experience Level
- 3 to 5 years
Education Level
- Bachelor's degree in Information Systems, Business, or a related field preferred
- Relevant certifications (e.g., Salesforce Administrator, Business Analyst, or Agile certifications) may be considered in lieu of a degree
- Equivalent combinations of education, certification, and experience are encouraged
About the Company
- The Credit Union is a growing, service-oriented environment.