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We're seeking an IT Support Analyst who combines deep technical skills with a genuine service mindset and sound judgment.

Triage and resolve issues across hardware, software, networking, and accounts.
Diagnose and resolve issues across macOS, iOS, Windows, and our core SaaS platforms (Google Workspace, Salesforce, Office365).
Troubleshoot device issues, including enrollment, configuration profiles, and policy enforcement through Mobile Device Management (MDM).
Support access management and employee lifecycle workflows (onboarding, offboarding).
Handle escalations requiring cross-team coordination.
Provide hands-on support for VOIP phone system, AV systems, conference rooms, and printers.
Maintain accurate, detailed documentation of systems, procedures, and support workflows; contribute to technical manuals and user guides.
Support ongoing security initiatives such as identity management, password policies, and security incident response.

2+ years of IT Support/Admin experience with strong troubleshooting skills across hardware, software, and networking.
Excellent communication skills with the ability to explain technical solutions to non-technical users.
Experience balancing multiple priorities in a fast-moving environment.
Strong knowledge of IT security, access control, and best practices.
Hands-on experience with macOS & Windows environments.
Proficiency in Google Workspace and Microsoft 365 administration.
Solid understanding of networking concepts (DHCP, DNS, VPN, VLANs, etc.).
Experience managing MDM platforms (Jamf, Intune, Kandji, Mosyle).

IT Support Analyst at The Millennium Alliance

IT Support Analyst