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About the Role
Create a welcoming experience for members and guests from the moment they walk through our doors! The Saratoga Regional YMCA is seeking a friendly, motivated Member Service Representative to create a welcoming, positive, and inclusive experience for members and guests. This position maintains a supportive, positive atmosphere that welcomes and respects all individuals. You will respond to member and guest needs, promote memberships and programs, and help individuals and families feel informed, supported, and engaged. Use your strengths in service and communication to help members feel welcomed and connected to the YMCA!
Responsibilities
- Respond to member and guest needs
- Promote memberships and programs
- Help individuals and families feel informed, supported, and engaged
Requirements
- Minimum age of 18 years old
- Previous customer service, sales or related experience
- CPR and First Aid, child abuse prevention training, Y orientation certifications required within 90 days of hire
- Excellent interpersonal and problem-solving skills
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community
- Basic knowledge of computers
Skills
- Warm, welcoming, and friendly demeanor
- Customer service-focused with a positive attitude
- Fluent with computers and comfortable learning new systems
- Interpersonal skills
- Problem-solving skills
- Communication skills
Work Type
- Part-time
Salary/Compensations
- $17.48/hour
Benefits
- Fun, interactive atmosphere
- Competitive pay
- Free YMCA membership!
About the Company
- We’re proud to be recognized as a 2026 USA Today Top Workplace, a national honor awarded based entirely on employee feedback. This recognition reflects our supportive, people-first culture and the passionate team that makes the Y such a special place to work.
Equal Opportunity
- The SRYMCA is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, domestic violence victim status or any other characteristic protected by law.