Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Welcome Center Team Member (North Austin) role.
Rezi rewrites your resume against Greater Austin YMCA's job description. Free.
Tailor your resume to this Welcome Center Team Member (North Austin) role.
Rezi rewrites your resume against Greater Austin YMCA's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Welcome Center Team Member (North Austin) posting at Greater Austin YMCA — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Welcome Center Team Member (North Austin) posting at Greater Austin YMCA — free, in seconds.
About the Role
Our Welcome Center Team is the heart of the facility, serving as info specialists, problem solvers, and the first point of contact for members and visitors. As a Welcome Center Team Member, you will provide front-line support, ensure member satisfaction, and contribute to their well-being and health journey.
Responsibilities
- Actively engage and greet each member/guest who comes into the YMCA.
- Occasionally open or close the facility and have key-holding duties.
- Provide excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
- Provide Cause-driven tours to potential new members using "Listen to First" skills.
- Follow and lead branch protocols for prospective members.
- Keep informed of all branch activities & schedules to provide exceptional member service.
- Handle and resolve membership concerns and inform the supervisor of unusual situations or unresolved issues.
- Reconcile end-of-shift money received through sales.
- Promote the YMCA's character values, mission, wellness philosophy, and role in the community.
- Lead by example the Y's mission, vision, and values with program participants, members, staff and guests.
- Act as an Ambassador of the Y's work and culture by storytelling.
- Perform additional duties as assigned.
Requirements
- Minimum of 16 years of age.
- Experience in customer service.
- Bilingual skills, particularly in Spanish, are a plus.
- Ability to work collaboratively and support a positive team environment.
- Ability to listen actively and communicate clearly with members and peers.
- Ability to ensure everyone feels welcomed, respected, and included.
- Willingness to learn and improve to better serve members and the mission.
- Actively seeking new ways to grow and be challenged.
- Ability to anticipate needs and ensure quality, member-centered service.
- Regularly required to sit, stand, walk, bend, talk.
- Occasionally lift and/or move items including equipment, furniture and/or children.
Skills
- Customer Service
- Bilingual (Spanish)
- Teamwork
- Effective Communication
- Active Listening
- Inclusivity
- Growth Mindset
- Self-Development
- Customer Focus
About the Company
- The YMCA is dedicated to pursuing well-being and health.
- Promotes character values, mission, wellness philosophy, and community role.
Equal Opportunity
- Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.