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About the Role
The General Manager role involves hiring and developing staff, leading the store to achieve sales and financial goals, managing operations, maintaining inventory and visual standards, and ensuring exceptional customer service. The goal is to enhance the quality of customers' lives at home by putting them at the center of all actions.
Responsibilities
- Ensure store meets or exceeds sales and contest goals and meet payroll goals based on current trends
- Prioritize, plan, and adjust schedules and daily agendas to meet business goals; hold team accountable to achieving goals
- Train and motivate all associates through on-going programs in sales, customer service, and product knowledge
- Assess performance and provide on-going feedback
- Complete and deliver performance appraisals and development plans
- Ensure team provides an exceptional customer experience in the store to achieve world-class service standards
- Maintain presence through effective floor management and ensure staff coverage in all areas of the store as needed
- Create and maintain an environment where all associates are treated fairly and with dignity and respect, in accordance with our “People First” philosophy
- Work with District Managers and peers to develop best practices in store management
Requirements
- Proven ability to manage staff to exceed sales goals, while meeting payroll goals
- Proven to identify top talent, create teams, and train/develop/retain great people
- Proven ability to think through complex issues, and allocate time to execute multiple tasks and changing priorities
- Proven ability to motivate and influence others through personal actions and examples
- Effective communication, organization and leadership skills
- 4 + years management experience in specialty retail and/or multi-unit retail business environment
- Must be able to be mobile on the sales floor for extended periods of time
- Must be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques
- Employment/promotion to this role will be contingent on successful completion of a background check
- Full time associates are expected to have open availability to meet the needs of the business.
Skills
- Leadership
- Communication
- Organization
- Sales Management
- Talent Development
- Customer Service
Location
- San Francisco
Work Type
- Full-time
Experience Level
- 4+ years management experience in specialty retail and/or multi-unit retail business environment
Salary/Compensations
- $72,000.00-$80,000.00
Benefits
- Competitive compensation package
- Generous discount on all Williams-Sonoma, Inc. brands
- 401(k) plan and other investment opportunities
- Paid vacations and holidays
- Health benefits, dental and vision insurance, including same-sex domestic partner benefits
- Wellness program that supports your physical, financial and emotional health
- Individual development plans and career pathing conversations
- Annual performance appraisals
- Cross-brand and cross-functional career opportunities
- Online learning opportunities through brand specific resources and WSI University
- Leadership development opportunities
About the Company
- Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States.
- Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Rejuvenation, West Elm, Mark & Graham, Outward, and GreenRow.
- We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces.
- Our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate has remained constant.
- Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing.
Equal Opportunity
- Williams-Sonoma, Inc. is an Equal Opportunity Employer.
- Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.