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Responsibilities
- Safeguard agency and tenant/client monies and be accountable for check security policies.
- Receive and record rental payments, disburse checks and rent receipts, and prepare Payment Plans and Housing Retention Plans.
- Verify eligibility for programs based on tenant/client circumstances and enroll them in appropriate programs.
- Process new tenant/client intakes and withdrawals efficiently and supportively.
- Collaborate with inter-departmental staff to ensure effective tenant services.
- Communicate effectively with the Human Services Agency regarding client referrals and benefits.
- Conduct Check Day and Quick Check processes efficiently and supportively.
- Work with non-THC staff/case managers and community agencies to ensure coordinated client care.
- Advocate for tenants/clients with outside agencies and landlords regarding rental issues.
- Provide referrals to other programs for financial assistance, counseling, or other services.
- Schedule and attend rent roll meetings to verify tenant/client information and rent balances.
- Ensure client housing situation and rent payment information is updated in THC’s shared database.
- Provide information and assistance to potential THC tenants/clients tailored to their situation.
- Help mediate landlord-tenant disputes to increase clients’/tenants’ housing stability.
- Respond to all phone messages, tenant/client requests, staff requests, and emails in a timely manner.
- Maintain confidentiality of tenant/client records and concerns.
- Attend all scheduled meetings and participate as requested.
Requirements
- High School degree or equivalent required; BA/BS degree strongly preferred.
- Minimum of 1 year of experience working directly with diverse, low-income, homeless and/or formerly homeless population strongly preferred.
- Ability to refer clients to appropriate resources.
- Understanding of rent pro-ration.
- Basic understanding of the eviction process.
- Ability to perform basic math calculations with minimal mistakes.
- Thorough working knowledge of Microsoft Office Suite.
- Ability to complete paperwork accurately and write business correspondence.
- Demonstrated problem-solving skills.
- Experience working within databases, and excellent data entry skills.
- Experience working with clients with mental health and substance abuse issues.
- Experience with de-escalation skills strongly preferred.
- Understanding of a Harm Reduction model.
- Ability to read, understand, and apply language from manuals, policies, technical procedures, and instructions.
- Demonstrated customer service skills.
- Must read, communicate orally, and write in English.
- Ability to handle multiple tasks simultaneously in a fast-paced environment with excellent attention to detail.
- Must pass all post-contingency offer background checks, reference checks, and TB screening clearances.
- Experience working in non-profit or public sector strongly preferred.
- Bilingual abilities preferred.
- Knowledge of San Francisco resources preferred.
- Demonstrates professional behavior consistent with THC’s Mission, Core Values, and Customer Service Philosophy.
- Adapts well to change, and remains professional, respectful, and composed at all times.
- Must be honest, dependable, and accountable.
- Establishes and maintains effective and appropriate relationships and boundaries.
- Communicates with clients, co-workers, supervisors, and external parties in a manner that fosters respect and trust.
- Exercises good judgment in using and/or keeping information regarding clients and co-workers.
- Adheres to THC’s confidentiality policy.
- Works well independently, collaboratively, and as a team member.
- Follows instructions completely and asks for help and/or guidance from supervisors when needed.
- Good time management skills and is punctual to work, THC meetings, and events.
- Refrains from actions that may result in conflict or may be determined as aggressive, threatening, or violent.
- Takes pride in work and performs all assigned duties diligently, efficiently, and effectively.
Skills
- Microsoft Office Suite
- Data entry
- Problem-solving
- Customer service
- De-escalation
- Bilingual abilities
- Attention to detail
- Time management
Experience Level
- 1 year of experience working directly with diverse, low-income, homeless and/or formerly homeless population strongly preferred
Education Level
- High School degree or equivalent
- BA/BS degree strongly preferred
About the Company
- This job description reflects management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned.
Equal Opportunity
- Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with conviction and arrest records.