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About the Role
This role supports the Housekeeping Leadership in the day-to-day operations of the department, ensuring service and cleanliness standards are met and providing direction to the housekeeping team.
Responsibilities
- Consistently offer professional, friendly, and engaging service.
- Assist Housekeeping Leadership with the day-to-day operation of the department and ensure service and cleanliness standards are followed.
- Provide daily direction and support to Housekeeping Supervisors/Inspectors and Colleagues.
- Assist with room assignments, staffing adjustments, inspections, and operational priorities based on occupancy and business needs.
- Monitor guest rooms and public areas to ensure established cleanliness and presentation standards are maintained.
- Address guest concerns promptly and professionally, escalating concerns to Housekeeping Leadership when appropriate and notifying other departments as required.
- Assist with colleague coaching, training, and performance follow-up in accordance with departmental standards.
- Support onboarding and training of new Housekeeping Colleagues.
- Assist with daily briefings and departmental meetings as directed by Housekeeping Leadership.
- Help monitor departmental supplies, linen, equipment, and operational needs and communicate concerns to management.
- Support Housekeeping Leadership in maintaining productivity and controlling departmental expenses through effective daily operations.
- Maintain effective communication with Front Office, Engineering, Laundry, and other departments to support efficient hotel operations.
- Follow and reinforce departmental policies and procedures.
- Identify and report necessary maintenance items and follow up as appropriate.
- Ensure safety and sanitation policies are followed by Housekeeping Colleagues.
- Serve as a point of contact for the department in the absence of senior Housekeeping Leadership, within assigned authority.
- Perform other duties as assigned.
Requirements
- Previous Housekeeping experience required
- Computer literate in Microsoft Window applications preferred
- University/College degree in a related discipline an asset
- Excellent communication and organizational skills
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Constant standing and walking throughout shift
- Occasional lifting and carrying up to 30 lbs
- Occasional kneeling, pushing, pulling, lifting
- Occasional ascending or descending ladders, stairs and ramps
- Minimum 1 year experience in a supervisor or manager capacity in a hotel Housekeeping environment
Skills
- Communication skills
- Organizational skills
- Interpersonal skills
- Problem solving abilities
Location
- Austin
Work Type
- Full-Time
- Permanent
Experience Level
- Supervisor or Manager capacity
Education Level
- High school diploma or equivalent preferred
- University/College degree in a related discipline an asset
Benefits
- Paid time off
- Medical, Dental and Vision Insurance
- 401K
- Complimentary shift meal
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Educational Assistance for further development
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee
About the Company
- Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space.
- Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe.
- A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One
Equal Opportunity
- Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.
- Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V