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About the Role
As a Service Technician, you will troubleshoot, repair, and maintain security and fire alarm systems to ensure reliable performance for our residential and commercial customers.
Responsibilities
- Troubleshoot and repair security, fire alarm, video surveillance (CCTV) and live video monitoring systems, access control, and intercom systems
- Respond to service calls, troubleshoot customer concerns, and clearly communicate system issues and resolutions
- Perform routine inspections, testing, and preventative maintenance of fire alarm systems in accordance with applicable codes and standards
- Identify system issues and recommend solutions or upgrades
- Reprogram systems and replace faulty components
- Guide customers through system operation and features in a clear, professional, and approachable way
- Accurately document service activity, including diagnostics, repairs, and photos, and upload records to customer accounts through company systems
- Ensure all work meets safety standards and company quality expectations
- Complete work on a variety of job sites, including commercial and public projects that may be subject to prevailing wage requirements
- Deliver exceptional customer care during all service visits
Requirements
- 2+ years of experience servicing low-voltage security or fire alarm systems
- Strong troubleshooting and diagnostic skills
- Valid driver’s license with a good driving record
- Experience servicing and troubleshooting security, fire alarm, video surveillance (CCTV) and live video monitoring systems, access control, or intercom systems
- Ability to work independently and manage service calls
- Strong customer service & communication skills
- OSHA 10 and/or NICET certification a plus
- Availability for occasional after-hours service work
- Ability to drive a company vehicle
- Ability to work in residential and commercial environments
- Willingness to travel daily within the local region, including occasional travel beyond the immediate area; company vehicle provided for business use
- Problem-solver with strong attention to detail
- Customer-focused and professional
- Commitment to Doyle’s values and customer-first mission
Skills
- Troubleshooting
- Repairing security systems
- Repairing fire alarm systems
- Repairing video surveillance (CCTV) systems
- Repairing live video monitoring systems
- Repairing access control systems
- Repairing intercom systems
- Customer service
- Communication
Location
- Local region
Work Type
- Full-time
- Daily travel
Experience Level
- 2+ years of experience
Education Level
- OSHA 10 certification a plus
- NICET certification a plus
Benefits
- Company vehicle and gas card
- Paid training
- Support for obtaining industry-recognized certifications
- Bonus pay
- Opportunities to work on prevailing wage projects, where applicable, with higher earning potential
- Medical, Dental, & Vision Insurance
- Health Savings Account (HSA) & Flexible Spending Account (FSA) options
- Paid time off & company holidays
- Parental leave
- 401(k) with match
- Life insurance
- Tuition reimbursement
- Employee discount & referral bonus
- Recognition & advancement opportunities
- Company cell phone
- Employee assistance program
About the Company
- Doyle Security Systems is a certified Great Place to Work®.
- Doyle has been family-owned and operated for more than 100 years.
- The company is comprised of a close-knit, supportive, energetic, loyal, and dedicated team.
- Doyle's purpose is to make a difference in the community by saving lives and property.
- The company strives to provide the highest level of customer service.
- Doyle has been voted one of the Best Companies to Work for in New York for three years in a row.
- Core values include Customer Care, One Doyle Team, Leading by Example, Continuous Improvement, and Experts in our Solutions.