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About the Role
The Disaster Case Manager supports individuals and families affected by disasters in their recovery journey. This role involves client outreach, needs assessment, recovery plan development, and connecting clients to resources. The Disaster Case Manager ensures client needs are met efficiently and empathetically, maintaining accurate documentation and adhering to program requirements.
Responsibilities
- Conduct outreach to disaster-affected clients.
- Complete eligibility assessments and the intake process.
- Conduct home and community visits to provide ongoing support.
- Collaborate with clients to develop comprehensive recovery plans addressing unmet disaster-caused needs.
- Monitor progress and assess the effectiveness of services through follow-up visits.
- Assist clients in identifying and securing available benefits, community resources, and social services.
- Act as a liaison among family services, health professionals, and other stakeholders to address client needs effectively.
- Maintain accurate and detailed records of client background, case history, and progress towards recovery goals.
- Utilize online software to document and track case information.
- Prepare reports as requested by the Case Management Supervisor or Program Manager.
- Meet regularly with the Case Management Supervisor to review caseload and receive guidance.
- Provide ongoing program evaluations and suggest improvements to enhance service delivery.
- Participate in workshops, seminars, and other educational activities to foster professional growth.
- Provide status updates and reports on assigned cases as needed.
- Demonstrate exceptional customer service by placing the child, family, Veteran or client first to support the mission to 'Empower people to build better lives for themselves, their families, and their communities.'
Requirements
- Must maintain regular and reliable attendance.
- Driver's License with clear record required.
- Must be available and willing to travel to various locations as business needs dictate.
- Must be available and willing to work nights, weekends and holidays as required to meet business needs.
- Must be available and willing to deploy within 24 hours to disaster locations for as long as 2-4 weeks.
- Must not pose a direct threat or significant risk of substantial harm to the safety or health of himself/herself or others.
Skills
- Bilingual communication skills (English/Spanish) are preferred.
Location
- Austin, TX
Work Type
- Full-Time
- Travel Percentage: Up to 50%
- Job Shift: Any
Experience Level
- Minimum of two (2) years of experience in child welfare, emergency disaster response, and/or recovery environments (for Bachelor's degree holders).
- Relevant experience in child welfare, emergency disaster response, and/or recovery environments (for High School diploma/GED holders).
Education Level
- High School Diploma/GED
- Preferred: Bachelor’s degree in behavioral sciences, human services, or social services.
Salary/Compensations
- $20.00 - $25.00 Hourly
Benefits
- Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities.
About the Company
- Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law.
- We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities.
- Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws.
- If you need to inquire about an accommodation, or need assistance with completing the application process, please email hr@endeavors.org or speak with your recruiter.
- Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities.
- If you are a qualified candidate with a disability and need help submitting your application online, please reach out to us at hr@endeavors.org.
- If you are chosen for an interview, we will provide further details on how to request accommodations for the interview process.
Equal Opportunity
- Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law.
- We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities.
- Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws.