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About the Role
We are building a relationship-oriented bank for the modern world, seeking talented and passionate professionals dedicated to doing what's right for our clients. At CIBC, we empower our team members to make a meaningful impact and value them for who they are and what they contribute.
Responsibilities
- Help clients manage their accounts and products.
- Focus on the client experience and make interactions meaningful.
- Connect clients to the right CIBC team members who can help them reach their goals.
- Listen, ask questions, and put yourself in the client’s shoes.
- Take accountability for client issues and know when to lean on others for better solutions.
- Become a technology expert.
- Introduce clients to mobile banking applications.
- Help clients better manage their banking needs.
- Assist with transactions.
- Answer client questions.
Requirements
- You put our clients first.
- You engage with purpose to find the right solutions.
- You go the extra mile.
- You are goal-oriented and motivated by accomplishing goals.
- You are passionate about people and find meaning in relationships.
- You connect with others through respect and authenticity.
- You love to learn and have a strong sense of curiosity.
- You engage with your heart and mind, caring about people and respecting different perspectives.
- You live your values and bring high standards to your relationships.
- You need to be legally eligible to work at the specified location(s).
- Where applicable, must have a valid work or study permit.
- May be asked to complete an attribute-based assessment and other skills tests.
- Will use artificial intelligence tools during the recruitment process.
Skills
- Client Issue Resolution
- Client Service
- Customer Experience (CX)
- Digital Literacy
- Empathy
- Financial Products
- Interpersonal Communication
- Standards Compliance
- Transaction Services
Location
- Toronto-St. Clair
- Vaughan
Work Type
- On-site full-time
- Regular
Salary/Compensations
- Competitive salary
Benefits
- Incentive pay
- Banking benefits
- Benefits program
- Defined benefit pension plan
- Employee share purchase plan
- Vacation offering
- Wellbeing support
- MomentMakers recognition program
- Purpose Day (paid day off for growth and development)
About the Company
- CIBC is building a relationship-oriented bank for the modern world.
- At CIBC, we embrace your strengths and your ambitions, so you are empowered at work.
- Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
- CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong.
- We seek applicants with a wide range of abilities and we provide an accessible candidate experience.
Equal Opportunity
- CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong.
- We seek applicants with a wide range of abilities and we provide an accessible candidate experience.
- If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com.