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About the Role
Responsible for the data entry of various changes to the monthly benefit payroll processing center. In addition, you will be responsible for any changes received directly from plan sponsors or from their underlying pensioners.
Responsibilities
- Review client requests for completeness.
- Communicate with Client Representative for any discrepancies, clarification or incomplete requests.
- Maintain transaction documentation and workflow records for audit purposes.
- Data entry of transaction details into RBC systems.
- Meet productivity, accuracy, and timeliness targets.
- Organize and prioritize work to meet deliverables and ensure that information is updated in the system prior to monthly payroll cycle.
- Adhere to established policies and procedures including escalation of issues.
Requirements
- Strong organizational and time management skills
- Superior communication skills – written and oral
- Issue resolution
- Client focused
- Ability to interpret written client instructions and perform data entry accurately.
- Collaboration
Skills
- Active Learning
- Communication
- Critical Thinking
- Customer Service
- Operational Delivery
- Process Improvements
- Time Management
- Proficiency in French
- Excellent knowledge of Microsoft Office, including Word, Excel, and PowerPoint
- Experience identifying and implementing process improvements
- Familiarity with AI tools
Location
- RBC CENTRE, 155 WELLINGTON ST W:TORONTO
- Toronto
- Canada
Work Type
- Full time
- Salaried
Salary/Compensations
- $46,000.00 - $70,000.00
Benefits
- A comprehensive Total Rewards Program including bonuses and flexible benefits
- competitive compensation
- commissions
- stock where applicable.
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact.
- Work in a dynamic, collaborative, progressive, and high-performing team.
- Flexible work/life balance options.
- Opportunities to do challenging work.
- Opportunities to take on progressively greater accountabilities.
- Access to a variety of job opportunities across business.
About the Company
- We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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- Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
- RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.