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About the Role

The Sales Manager plays a critical role in achieving company objectives by driving sales through developing the clienteling, selling skills, and behaviors of a team. They will maintain high visibility on the selling floor to coach and develop Style Advisors and Managers, build sustainable client relationships through exceptional service and outreach, and manage onboarding, training, education, and performance.

Responsibilities

Drive sales by developing the clienteling, selling skills and behaviors of a team.
Maintain high visibility on the selling floor to coach and develop Style Advisors and Managers.
Build sustainable client relationships through exceptional service and regular outreach.
Manage onboarding, training, ongoing education, and performance management of the selling team and Managers.
Provide product knowledge training, event information, and policy and procedure updates.
Foster teamwork and effectively manage performance issues to achieve store goals.
Establish deep relationships with clients and drive repeat business to achieve sales goals and event goals.
Deliver memorable client experiences and plan client appointments to maximize results.
Maximize every appointment with a client and those of the client's network.
Inform clients of in-store events to enhance their experience and increase engagement and loyalty.
Partner with Store Director and Area Marketing Manager to identify Top Clients and execute SFA Events and Experiences.
Identify patterns in client spend and opportunities to increase wallet share.
Increase new client acquisition by leveraging marketing tools such as social media, referrals, and networking.
Pivot priorities based on business needs.
Use multiple channels of technology to strengthen existing relationships and drive new client acquisition.
Use a clienteling tool to stay connected with clients and make targeted recommendations.
Use technology to deliver 24/7 service.
Take initiative to stay informed on new merchandise deliveries to maximize selling potential.
Actively recruit and fill open roles with urgency.
Onboard and train new hires.
Coach and develop a team of Managers to ensure achievement of maximum sales and growth.
Coach and develop Style Advisors to build their personal brand as a fashion authority through proactive outreach.
Coach and develop Style Advisors to leverage social media platforms to promote themselves as a fashion influencer.
Drive continued education initiatives for Managers and Style Advisors, focusing on product knowledge, client events, and targeted selling and clienteling.
Foster an environment of accountability through ongoing coaching of company policies and procedures, including performance management.

Requirements

Possess strong interpersonal and collaboration skills.
Ability to work in a fast-paced environment.
Able to organize and execute operational processes.
Inspire others through thoughtful leadership.
Able to strategically come up with solutions based on research and critical thinking.
Drive positive outcomes through objectives and measures, monitor progress and results.
Constantly look for ways to improve and comfortable with change.
Proficiency in utilizing available technology, including clienteling tools and social media (social selling), and MS Office is required.
Must be flexible in scheduling as the business needs require evening, weekend and holiday schedules.
3+ years of management experience and a proven track record of success managing a selling and operations workforce and achieving results.

Skills

Clienteling
Selling skills
Social media
Social selling
MS Office
Leadership
Operational processes
Performance management
Product knowledge training
Clienteling tool usage

Location

Multiple markets

Work Type

Full-time

Experience Level

3+ years of management experience

Salary/Compensations

$85,808 - $107,260

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Basic life insurance
Supplemental life insurance
Disability insurance
Variety of additional voluntary benefits (such as critical illness, hospital and accident insurance)

About the Company

Saks Fifth Avenue is a leading destination for luxury fashion, blending bold curation with a visionary, modern point of view.
Since its inception in 1924, the company has delivered one-of-a-kind shopping experiences, featuring an expertly curated assortment of fashion and highly personalized customer service.
Through an integrated retail model, we deliver a seamless customer journey across our portfolio of stores in leading luxury markets, complemented by a strong digital presence and remote selling offerings.
Saks Fifth Avenue is part of Exemplar Luxury Group, the luxury collective uniting coveted brands with unrivaled customer experiences.
Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation.
Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate.
A culture that promotes a healthy, fulfilling work/life balance.

Equal Opportunity

SFA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
In addition to federal law requirements, SFA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
SFA welcomes all applicants for this position.
Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.
Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities.
If you are interested in applying for employment with Exemplar Luxury Group and would like to request special assistance or an accommodation, please contact candidatesupport@exemplarluxury.com.