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About the Role
We’re looking for a People Operations Lead to manage day-to-day HR and people operations for a team of roughly 80–100 people. This is a hands-on, execution-focused role where you will translate leadership decisions on policy, compensation, and organizational changes into smooth, consistent, and well-run processes. You will be the go-to person for all things Atlas, from onboarding and benefits to performance cycles and HR policies. This role is ideal for someone who takes pride in operational excellence and wants to contribute to a fast-growing company. We are a high-performance, Series C startup that values ownership and getting things done well.
Responsibilities
- Run onboarding and offboarding from start to finish.
- Administer benefits, PTO, and leave, and coordinate payroll.
- Maintain employee records and HR systems.
- Serve as the first point of contact for employee questions about benefits, policies, and HR processes.
- Keep the employee handbook and company policies up to date.
- Coordinate with our PEO, benefits providers, and outside employment counsel.
- Run performance-review cycles and other recurring people processes on schedule.
- Support managers in addressing performance issues and giving clear feedback.
- Coordinate recruiting logistics, including scheduling interviews, preparing offers, and preparing new hires.
- Streamline the tools, templates, and workflows managers use for hiring, feedback, and reviews.
- Ensure employees have a smooth, professional experience from their first day through their departure.
- Communicate HR and policy updates to the company clearly and on time.
- Coordinate employee feedback surveys and company-wide people initiatives.
- Handle sensitive employee matters with discretion and good judgment.
- Identify and fix gaps and inefficiencies in day-to-day processes.
- Keep HR documentation accurate and current.
- Ensure people processes are applied consistently and deadlines are met.
- Escalate issues to leadership, our PEO, or outside counsel promptly when necessary.
Requirements
- 5+ years of experience in People Operations, HR Operations, or a similar role.
- Experience at a high-growth startup or similarly demanding company.
- Experience supporting a company of roughly 50–200 employees.
- A track record of running processes independently and making them more efficient.
- Strong organizational skills and attention to detail.
- Good judgment and discretion with sensitive information.
- Clear, direct communication, including the ability to deliver difficult or unpopular news with professionalism.
- Comfort carrying out decisions made by leadership and representing them consistently to employees.
- The ability to prioritize, solve problems, and follow through without constant direction.
- Working knowledge of HR systems, benefits, payroll coordination, and employment documentation.
Skills
- Operational excellence
- HR systems
- Benefits administration
- Payroll coordination
- Employment documentation
- Organizational skills
- Attention to detail
- Judgment
- Discretion
- Communication
- Problem-solving
- Prioritization
Location
- New York City
- San Francisco
Work Type
- Full-time
- In office
Experience Level
- 5+ years of experience
Benefits
- Benefits administration
- PTO
- Leave
About the Company
- Atlas is the concierge charge card for high-net-worth individuals and their companies.
- We pair 24/7 concierge access with no-preset-limit spending, giving members insider access to dining, luxury travel, and experiences that are otherwise impossible to get.
- We’ve crossed $1B in annualized transaction volume and are backed by Y Combinator, Elad Gil, O1 Advisors, Eric Schmidt, and other leading fintech and consumer investors.
- The team is lean, senior, and fast-moving, with experience across Apple, Robinhood, Rimowa, and more.