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About the Role

Harvey is seeking a GTM Systems Administrator to scale the systems powering their pipeline and customer experience. This role is AI-first, utilizing AI tools to build, automate, and maintain systems, moving beyond traditional RevOps or Salesforce administration. The administrator will partner with Sales, Marketing, Support, and Customer Success to translate business needs into scalable systems that drive revenue and retention.

Responsibilities

Design and improve top-of-funnel systems including lead sourcing, enrichment, scoring, and routing.
Build enrichment workflows in Clay and across data providers.
Configure and optimize Zendesk as Harvey's primary support platform.
Support adjacent CS platforms like Catalyst.
Contribute to Salesforce configuration across the funnel, including lead routing, scoring, lifecycle stages, and automation.
Use AI as a default working method to build and maintain AI agents, automations, and workflows.
Integrate GTM and CS tools with Harvey's broader ecosystem to ensure a unified view of the customer.
Build reporting and dashboards that provide visibility into pipeline conversion, support performance, and customer health.
Maintain high data quality and compliance through deduplication, normalization, enrichment governance, and consent/opt-out handling.
Document system architecture, workflows, and processes.

Requirements

4-8+ years of experience in GTM Systems, RevOps, Growth Ops, Support Ops, or similar roles.
Strong proficiency in Salesforce (data modeling, Flows, lead routing, account hierarchy, reporting).
Hands-on experience administering Zendesk (routing, automations, triggers, SLA policies), or deep expertise in one with proven ability to ramp fast on the other.
Hands-on experience with Clay and at least one major enrichment/data provider (ZoomInfo, Cognism, Apollo, Clearbit, etc.).
Experience with marketing automation platforms (Marketo, HubSpot, or similar).
Demonstrated AI fluency: use AI tools to build workflows, automate admin tasks, draft configurations, and troubleshoot.
Strong systems thinking, with the ability to design and debug end-to-end data flows across tools.
Collaborative, team-first working style.
Comfortable operating in a pod, picking up varied projects, and working cross-functionally.
Highly organized and documentation-oriented, with a focus on scalable, maintainable systems.

Skills

Salesforce
Zendesk
Clay
ZoomInfo
Cognism
Apollo
Clearbit
Marketo
HubSpot
AI agents
AI automations
AI workflows
API integration
Webhooks
iPaaS tools
Workato
Zapier
MuleSoft
Snowflake
BigQuery
SQL
Python
JavaScript

Location

Remote

Work Type

Full-time

Experience Level

Mid-level
Senior

About the Company

Harvey is transforming how legal and professional services operate by combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise.
The company has strong product-market fit and world-class investor support, and is scaling fast.
Harvey's team moves fast, takes ownership, and is deeply committed to the mission, operating with intensity, staying close to customers, and pushing for excellence.
Harvey's values are Decisiveness, Simplicity, and Job's Not Finished.

Equal Opportunity

Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai.