Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
Tailor your resume to this Gestionnaire, Solutions clients I+S/I+S Customer Solutions Manager role.
Rezi rewrites your resume against Univar Solutions's job description. Free.
Tailor your resume to this Gestionnaire, Solutions clients I+S/I+S Customer Solutions Manager role.
Rezi rewrites your resume against Univar Solutions's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Gestionnaire, Solutions clients I+S/I+S Customer Solutions Manager posting at Univar Solutions — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Gestionnaire, Solutions clients I+S/I+S Customer Solutions Manager posting at Univar Solutions — free, in seconds.
About the Role
The I+S Customer Solutions Manager is responsible for delivering an exceptional customer experience through operational excellence, service quality, talent development, and continuous improvement. This role provides strategic and operational leadership across the customer lifecycle, ensuring effective execution of order-to-delivery processes while supporting customer retention, profitable growth, and business objectives.
Responsibilities
- Lead and execute key components of the Customer Solutions strategy, including Operational Excellence, Quality Assurance, Training and Development, and business transformation initiatives.
- Drive continuous improvement of customer experience through customer feedback programs, service quality monitoring, and operational performance analytics. Own and advance key customer and operational metrics, including Net Promoter Score (NPS), Perfect Order Index (POI), service quality measures, and Operational Excellence initiatives.
- Identify, prioritize, and implement enhancements to Customer Solutions processes, systems, and tools to improve efficiency, productivity, and customer satisfaction. Partner cross-functionally with Sales, Product Management, Purchasing, Operations, IT, and other business stakeholders to drive process improvements and support strategic business objectives. Deliver comprehensive onboarding and ongoing development programs, leveraging quality insights and supporting enterprise-wide projects and business transformation initiatives. Lead customer solutions integration efforts for mergers and acquisitions, develop integration strategies and partner with business leaders to ensure successful execution and adoption.
- Manage and develop a high-performing team, providing leadership in talent acquisition, onboarding, coaching, performance management, employee engagement, and career development.
Requirements
- 6-8 years of experience in customer solutions, marketing, sales, or related roles required; experience in customer operations with a history in customer service and customer support transformation preferred.
- Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.
- Strong SAP skills and experience utilizing business systems and customer service platforms to support.
- Proven ability to lead complex, cross-functional projects, programs, and strategic initiatives while driving results across multiple enterprise functions.
- Strategic mindset with the ability to translate vision into actionable plans and measurable results.
- Demonstrated leadership, initiative, and execution skills with a strong focus on accountability and delivering outcomes.
- Demonstrated success collaborating with diverse stakeholders and influencing outcomes across a broad spectrum of business priorities.
- Experience leading, coaching, and developing high-performing teams to achieve operational goals, service objectives, and business outcomes.
- Proven ability to build credibility, influence decision-making, and drive alignment across all levels of the organization.
- Strong project management, organizational, and prioritization skills with the ability to manage multiple initiatives simultaneously.
- Strong business, financial, and operational acumen with the ability to connect business drivers to customer and organizational results.
- Adaptable and resilient in a fast-paced, evolving environment with changing business priorities and competing demands.
- Excellent communication and presentation skills, with the ability to effectively engage frontline employees, cross-functional teams, senior leaders, and executive stakeholders.
- Effective management capabilities with experience leading organizational transformation and driving adoption of new processes, technologies, and ways of working.
- Exceptional analytical, problem-solving, and decision-making capabilities.
Skills
- Strategic Execution
- Operational Excellence
- Communication and Executive Presence
- Project and Change Management
- Customer Advocacy
- Analytical and Business Acumen
- Cross-Functional Collaboration and Influence
- People Leadership and Talent Development
Location
- Hybrid
Work Type
- Hybrid
Experience Level
- 6-8 years
Education Level
- Bachelor’s degree preferred; not required
Salary/Compensations
- CAN $106,000 - $125,000
Benefits
- Competitive compensation and incentives
- Benefits to support physical, emotional, and financial well-being
About the Company
- Univar Solutions is a leading global distributor of chemicals and ingredients essential to safety, health, and well-being in our daily lives.
- Our global team of over 10,000 employees helps us achieve our vision to redefine distribution and become the world's most valued chemical and ingredient distributor.
- We offer a total rewards package including market-aligned compensation and incentives, as well as diverse benefits to support our employees' physical, emotional, and financial well-being.
- Univar Solutions supports sustainable solutions for the world around us, so we can work together to keep our communities healthy, well-fed, clean, and safe!
- We are committed to a diverse workforce and an inclusive culture. Together, we build a culture that acknowledges and respects the unique experiences, perspectives, and expertise of each employee.
- Through our dedicated employee resource networks, we provide opportunities for development and growth that drive us to redefine our industry while making a difference in our communities.
Equal Opportunity
- Univar Solutions is committed to the principle of equal employment opportunity.
- All qualified applicants will receive consideration for employment without regard to race, sex, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or any other protected classification.
- We are committed to working with and providing reasonable accommodation to individuals with disabilities.
- If you need accommodation due to a disability during the hiring process, please contact us at careers@univarsolutions.com.