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About the Role

The Risk Solution Consulting Manager leads a US-focused team responsible for translating customer risk, fraud, identity, compliance, investigation, and integration requirements into compelling solutions using Thomson Reuters CLEAR public records data and analytics. This role owns the Solution Consulting strategy for the Corporates Risk business, partners with Sales and cross-functional leaders to improve revenue outcomes, and develops a high-performing team of CLEAR Product Specialists and Integration Specialists. The manager balances people leadership, opportunity strategy, technical and product credibility, go-to-market execution, operational discipline, and customer experience, ensuring Solution Consulting is engaged early and focused on high-value opportunities.

Responsibilities

Build, lead, and retain a high-performing, inclusive team spanning pre-sale CLEAR Product Specialist and pre/post-sale Integration Specialist roles.
Set clear goals and expectations, maintaining a consistent coaching cadence through one-on-ones, call reviews, in-the-moment feedback, and documented development plans.
Onboard and support cross-training of new team members across CLEAR products, customer use cases, discovery, demonstration, integration, presentation, and value-articulation skills.
Differentiate coaching and success measures for product-focused and integration-focused roles while increasing bench strength and reducing single points of failure.
Lead the team’s professional development through stretch assignments and mentoring opportunities.
Represent Risk Solution Consulting in leadership forums and serve as a visible advocate for the team, customers, and business.
Partner with Risk Sales and Sales Management on new and existing customer opportunities, including qualification, discovery strategy, solution alignment, competitive positioning, demonstrations, proofs of concept, and executive presentations.
Prioritize Solution Consulting capacity toward opportunities with the greatest customer value, revenue potential, strategic importance, and probability of progression.
Improve opportunity quality and predictable outcomes by promoting early SC engagement, clear next steps, accurate technical scoping, and disciplined opportunity documentation in Salesforce.
Support pipeline creation and conversion through customer education, webinars, industry events, partner activities, thought leadership, and targeted account programs.
Provide leadership presence on complex, high-value, and multi-stakeholder solution opportunities.
Ensure the team can position the CLEAR portfolio against customer workflows including investigations, identity verification, fraud prevention, risk assessment, enhanced due diligence, know your customer (KYC), and adverse media/sanctions monitoring.
Maintain strong demonstration readiness across the CLEAR product portfolio, including AI-enabled features.
Ensure integrated solution conversations appropriately cover CLEAR API/Batch services, customer technical environments, implementation dependencies, security considerations, and onboarding/compliance requirements.
Translate complex product, data, analytics, and integration capabilities into clear business outcomes for both technical and non-technical audiences.
Promote trusted advisor behaviors by grounding recommendations in customer needs, workflows, data requirements, and business objectives, using a solution selling methodology.
Partner with Corporate & Government Partnerships & Alliances, Product & Innovation, Product Management, Marketing, Sales, and external technology partners to shape repeatable Risk solutions.
Guide Solution Consulting support from early solution design through go-to-market preparation, field enablement, customer opportunity support, technical onboarding, and post-launch refinement/support.
Establish clear ownership and operating rhythms for partner opportunities, including qualification, discovery, demonstrations, technical alignment, deal progression, and implementation handoffs.
Help scale CLEAR product usage through pre-integrated partner solutions and customer-specific workflow integrations.
Serve as a senior escalation and coordination point for complex customer, product, solution, and integration issues that affect strategic opportunities or relationships.
Represent customer and field feedback to Product and Product Management to improve roadmap decisions, product readiness, documentation, and overall customer experience.
Model ownership and proactive problem solving while maintaining clear role boundaries and sustainable team capacity.
Establish and maintain operating metrics that show Solution Consulting activity, capacity, opportunity engagement, win rate, revenue influence, deal progression, discovery compliance, and customer or partner outcomes.
Use Salesforce, Gong, Workday, dashboards, and other approved tools to guide prioritization, coaching, forecasting, and continuous improvement.
Create regular leadership views that identify trends, capacity risks, skill gaps, process issues, and actions needed.
Work with Solution Consulting leadership to standardize core Solution Consulting practices while allowing appropriate flexibility for distinct product, integration, customer, and partner motions.
Use and promote AI and automation responsibly to improve team productivity, knowledge access, call coaching, content preparation, and scalable enablement, with measurable outcomes.

Requirements

Substantial experience in solution consulting, pre-sales, technical consulting, product consulting, or a related customer-facing role in risk, fraud, identity, compliance, investigations, data, or enterprise software.
Demonstrated leadership experience, including goal setting, mentoring, and leading through change.
Strong knowledge of CLEAR or comparable public-records, risk, identity, fraud, due-diligence, compliance, investigation, or data-integration solutions.
Experience leading complex sales cycles involving business, technical, legal, security, procurement, implementation, and executive stakeholders.
Ability to guide both functional product demonstrations and technical discussions involving API and batch services.
Proven collaboration across Sales, Product, Partnerships, Marketing, Customer Success, and senior leadership groups.
Strong executive communication, presentation, facilitation, negotiation, and written communication skills.
Ability to prioritize competing demands, make evidence-based decisions, remove barriers, and maintain customer focus in a rapidly-changing environment.
Willingness to travel for strategic customer meetings, internal leadership sessions, partner activities, and industry events as business needs require.

Skills

Risk
Fraud
Identity
Compliance
Investigation
Integration
Public records data
Analytics
Salesforce
Gong
Workday
AI
Automation

Location

US-focused

Work Type

Work from anywhere for up to 8 weeks per year

Experience Level

Manager

Salary/Compensations

$146,300 USD - $271,700 USD

Benefits

Flex My Way workplace policies
Flexible work arrangements
Work from anywhere for up to 8 weeks per year
Continuous learning and skill development
Grow My Way programming
Skills-first approach
Flexible vacation
Two company-wide Mental Health Days off
Access to the Headspace app
Retirement savings
Tuition reimbursement
Employee incentive programs
Resources for mental, physical, and financial wellbeing
Two paid volunteer days off annually
Opportunities to get involved with pro-bono consulting projects and ESG initiatives
Market competitive health, dental, vision, disability, and life insurance programs
Competitive 401k plan with company match
Competitive vacation, sick and safe paid time off
Paid holidays
Parental leave
Sabbatical leave
Optional hospital, accident and sickness insurance
Optional life and AD&D insurance
Flexible Spending and Health Savings Accounts
Fitness reimbursement
Access to Employee Assistance Program
Group Legal Identity Theft Protection benefit
Access to 529 Plan
Commuter benefits
Adoption & Surrogacy Assistance
Access to Employee Stock Purchase Plan

About the Company

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions.
We serve professionals across legal, tax, accounting, compliance, government, and media.
Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency.
Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments.
At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them.
We are one of the few companies globally that helps its customers pursue justice, truth, and transparency.
Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Equal Opportunity

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals.
To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law.
Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.