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About the Role

As a Claim Rep, Auto Liability, you will be responsible for managing and investigating low to moderate complexity injury and/or property damage claims. This role involves customer contact, determining coverage, evaluating liability, assessing damages, establishing timely reserves, and issuing timely and accurate payments. You will work closely with customers, claimants, attorneys, and other parties to ensure claims are resolved accurately and efficiently while maintaining a high level of professionalism, empathy, and service. You may also provide training and coaching to less experienced claim professionals.

Responsibilities

Manage an active caseload of injury and/or property damage claims from first notice of loss through resolution within level of authority.
Handle low to moderately complex personal and/or business insurance liability claims, which may include coverage disputes and contractual indemnity issues.
Gather and investigate information by contacting relevant parties to determine coverage, evaluate liability exposure, assess bodily injury and/or property damage, and establish appropriate reserves.
Leverage internal resources as appropriate.
Provide timely and professional communication to customers, opposing counsel, third-party vendors, internal stakeholders, and other parties.
Negotiate with multiple constituents and convey claim settlements within authority.
Issue payments timely and accurately.
Handle low complexity litigation.
Maintain accurate records of claim activity in claim management systems.
Adapt to new technology implementations, system upgrades, and digital tool rollouts, particularly in AI, while maintaining productivity and service quality.
Acquire and maintain relevant Insurance License(s) within three months of starting the job.
Perform other duties as assigned.

Requirements

Bachelor’s Degree.
Two years of bodily injury claim experience.
Active adjuster license, where required by state law.
Experience with claims management systems.
Advanced skills in Microsoft Office and enterprise technology systems and platforms.
Excellent verbal and written communication skills.
Ability to analyze situations, exercise sound judgment, and make effective decisions.
Exceptional customer service skills and commitment to providing a positive experience.
Ability to manage difficult conversations with empathy and professionalism.
Strong attention to detail and organizational skills.
Ability to manage a high-volume workload and prioritize effectively.
Proven conflict resolution and negotiation skills.
Ability to handle complex or disputed claims and negotiate settlements.
Ability to manage stress, navigate difficult situations, and maintain composure and professionalism under pressure.
Ability to take accountability for decisions.
Strong understanding of insurance principles and terminology.
Working knowledge of state insurance regulations, claim handling requirements, and fair claims practices.
Demonstrated ability to comprehend and analyze policy language.
Ability to quickly learn from experience and apply it to new situations with speed and flexibility.
High School Diploma or GED.
One year of bodily injury liability, property damage liability, or comparable claim related experience or successful completion of required Travelers Claim Representative training program.

Skills

Claims management systems
Microsoft Office
Enterprise technology systems and platforms
Verbal communication
Written communication
Customer service
Conflict resolution
Negotiation
Attention to detail
Organizational skills
Prioritization
Stress management
Policy analysis

Work Type

Full-time

Experience Level

One year of experience
Two years of experience

Education Level

High School Diploma or GED
Bachelor’s Degree

Salary/Compensations

$68,700.00 - $113,400.00

Benefits

Health Insurance for employees and eligible family members from the first day of employment.
401(k) matching contributions.
Paying it Forward Savings Program for employees with student loan debt.
Pension Plan 100% funded by Travelers.
Minimum of 20 days Paid Time Off annually.
Nine paid company Holidays.
Wellness Program with tools, discounts, and resources.
Mental health program with access to free professional counseling, health coaching, and resources.
Volunteer Encouragement through Matching Gift and Volunteer Rewards program.

About the Company

Taking care of our customers, our communities and each other.
Travelers has maintained its reputation as one of the best property casualty insurers in the industry for over 170 years.
The company fosters a culture that is rooted in innovation and thrives on collaboration.

Equal Opportunity

Travelers is an equal opportunity employer.
We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.