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About the Role

Provides visual and audible observation of assigned patients under the direction of a Registered Nurse (RN) and unit manager. This role is crucial in ensuring patient safety and well-being within the hospital setting.

Responsibilities

Visually and audibly monitor the assigned patient's condition and behavior at all times.
Complete observation reports at established intervals.
Take initiative in compassionately rendering service or responding to needs.
Interact hospitably, cheerfully, and supportively with staff, patients, visitors, and work colleagues.
Remain at the bedside of the assigned patient at all times unless relieved by an appropriate staff member.
Verbally redirect the patient from engaging in at-risk behaviors.
Seek help or advice as soon as possible when a patient appears to be in medical distress or poses a threat, and escalate to assigned medical professionals.
Participate in collaborative identification and reporting of patient safety issues.
Assure patient environment is safe; report any safety hazards to the charge nurse.
Remove visible hazards and report as appropriate.
Assist in calming and/or reorienting the patient in cases of agitation or confusion.
Assist with keeping the patient's room safe and orderly.
Accompany patient when diagnostic testing is required.
Immediately summon nursing staff if the patient requires assistance, control, or other nursing interventions, or exhibits unusual behavior or verbalizations.
Immediately report any potentially dangerous behavior or concerning conversations to the nurse.
Participate in hand-off of pertinent information/behavior about the assigned patient when arriving on unit and upon completion of shift assignment.
Arrange coverage around meal break times with the nurse and inform the nurse prior to leaving the patient for any reason.
Assist patient with ordering dietary tray and setting up of the patient's meal tray.
Assist with basic positioning of the patient.
Assist with patient wheelchair rides and/or ambulation if the patient is stable and gait has been previously determined safe by the assigned staff nurse.
Respond rapidly and thoroughly to emergencies, special needs, etc.
Accept suggestions and direction from supervisors and hospital staff.
Demonstrate knowledge of department policies and procedures.
Honor department's attendance, break, behavior, dress, personal hygiene, and safety codes.
Honor all confidentiality and other regulatory requirements.
Accept and absorb department and hospital education programs.
Assist other associates as necessary.
Respond to direction as provided.
Perform other duties as assigned.

Requirements

High School Diploma, GED or equivalent is required.
Current CPR AED or basic life support healthcare provider (BLS-HCP) certification required within 30 days of hire, if required at the facility.
Ability to walk or stand for prolonged periods.
Requires bending, stooping, reaching up, and lifting up to 50 pounds.
Willing to train.

Skills

Visual monitoring
Audible monitoring
Observation reporting
Compassionate service
Hospitality
Supportive interaction
Patient safety
Hazard identification
Calming agitation
Reorienting confusion
Room safety
Dietary assistance
Meal tray setup
Patient positioning
Wheelchair assistance
Ambulation assistance
Emergency response
Confidentiality
Regulatory compliance

Location

1500 Red River Street, Austin, TX 78701

Work Type

Full time
Part time
Onsite

Experience Level

One to two years of previous experience is preferred.

Education Level

High School Diploma
GED

Salary/Compensations

$16.00 per hour

Benefits

Retirement Plan
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
Medical (Full-time)
Dental (Full-time)
Vision (Full-time)
Life Insurance/AD (Full-time)
Disability Insurance (Full-time)
Commuter Benefits (Full-time)
Employee Assistance Program (Full-time)
Flexible Spending Accounts (FSAs) (Full-time)
Paid time off benefits in accordance with applicable federal, state, and local laws.

About the Company

Touchpoint Support Services, as part of Compass Healthcare, serves hospitality for patients, families, and visitors at Ascension Health hospitals across the U.S.
Our mission is to serve up hospitality, creating moments that matter through meals, facilities, and patient support.
We care deeply for people, build belonging, and serve with detail, quality, and excellence to set the stage for healing.
We empower and uplift each other, grow in our careers, and have fun while supporting the mission to improve the health of the poor and vulnerable.
Compass Group is an equal opportunity employer.

Equal Opportunity

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.