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About the Role
Reporting to the Regional Operations Manager, this role is responsible for the efficient day-to-day operations of the clinics. The Clinic Manager implements, leads, and communicates new initiatives and programs to staff and physicians. This role also involves collaborating with physicians, patients, clients, vendors, and other customers to support high-quality patient care. The position supports a remote location and requires strong problem-solving skills and the ability to work independently.
Responsibilities
- Achieve performance goals including physician retention, satisfaction, patient count, controllable expenses, and operational targets.
- Ensure patient, physician, and staff engagement.
- Ensure company policies, processes, and procedures are adhered to.
- Maintain optimal levels of medical and office supplies within budget.
- Ensure clinic equipment is well-maintained.
- Accurately account for clinic funds daily.
- Maintain standards for cleanliness, safety, equipment cleaning, and infection prevention and control (IPAC).
- Handle patient concerns effectively according to customer service standards.
- Communicate and execute strategic initiatives affecting clinic operations, including developing a customer service culture, communication, core purpose, and core values.
- Liaise with the Regional Operations Manager and other Clinic support team members regarding clinic profiles and changes.
- Complete all operational reporting and metrics in a timely manner.
- Protect and safeguard the EMR according to organizational policy.
- Manage clinic staffing levels for adherence to the staffing model.
- Perform all aspects of performance management, performance reviews, and progressive discipline.
- Hire medical and non-medical staff as required.
- Communicate Health & Safety initiatives to ensure compliance with company policies.
- Support full onboarding for new physicians, including EMR training, appointment booking, and billing submission.
- Ensure accurate billing submissions, review and fix rejections daily and monthly, and support timely physician payment.
- Perform other duties as assigned.
- Support and execute business development programs and initiatives.
- Support clinic growth.
- Participate in and support community involvement and the Medicentres brand perception.
- Exemplify the organization's core values and ensure staff are aware of and perform to these standards.
- Lead by example with a 'hands-on' approach to identifying and responding to issues.
- Provide day-to-day management of clinic staff, including direct supervision, support, and accountability.
Requirements
- 1-3 years of clinic experience.
- 2-3 years of management experience, preferably in a health care clinic.
- Customer service focus with strong communication skills.
- Detail-oriented with exceptional problem-solving skills.
- Demonstrated ability to be adaptable and flexible.
- Demonstrated leadership skills with the ability to manage and motivate teams.
- Ability to handle confidential information in compliance with Health Information Act guidelines.
Skills
- Problem-solving
- Communication
- Leadership
- Adaptability
- Flexibility
- Customer service
Location
- Wonderland
Work Type
- Full Time
Experience Level
- 1-3 years clinic experience
- 2-3 years management experience
Salary/Compensations
- $55,000 – $60,000
About the Company
- Medicentres is a growing network of professionally managed healthcare clinics dedicated to providing accessible healthcare to patients across Alberta, Saskatchewan, Manitoba, and Ontario.
- The company aims to change healthcare delivery in Canada by using technology to improve the patient experience.
- Employees are part of a customer-first team and contribute to the lives of Canadians.
- Belonging at Medicentres means joining a team of passionate individuals enjoying a challenging and rewarding career in the healthcare industry.
Equal Opportunity
- Employees should reflect the communities served, and applications from all backgrounds are welcomed.
- Accommodations or adjustments will be provided at any stage of the recruitment process upon request.
- Recruitment, retention, advancement, and compensation are fair and accessible, following all relevant human rights and privacy laws.
- AI may be used in the selection and recruitment process.