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About the Role
This role is responsible for supporting clients for their commissioned water slide attractions, requiring interaction with several internal groups such as Product Development, Field Services, and Project Management.
Responsibilities
- Handle and acknowledge all incoming customer service requests via the electronic ticket system.
- Troubleshoot and resolve customer queries related to product operation and performance in a timely manner.
- Provide guidance and recommendations to clients on the overall operations and maintenance of commissioned products.
- Support third-party contractors on work being conducted for warranty and out-of-warranty service.
- Represent Customer Service Account Management for exploring project opportunities with clients for product enhancements and upgrades.
- Assist with leading regional base Ride Commissioning projects, either through actual site work or by overseeing assigned individuals.
- Develop Standard Operating Procedures and Work Instructions on overall department functionality.
- Interface with channel partners on the resolution of reported field issues.
- Compile formal site reports on work accomplished during initial product commissioning and customer service visits.
- Understand Fiberglass technology, production methods, and perform minor fiberglass and gelcoat repairs in the field.
- Maintain the commissioned “as-is” baseline on modifications provided by ProSlide as part of after-sales support.
- Support the handling and control of Nonconforming Material through the submission of Non-Conformance Reports (NCR).
- Travel to client sites for client engagement opportunities and work, including planned activities or urgent site visit requests.
- Support clients on a global basis during peak timeframes.
Requirements
- Bachelor’s Degree or Technologist/Technician in Manufacturing, Electrical, Industrial or Mechanical Engineering, or equivalent combination of hands-on work experience and education.
- 3-5 years in a similar customer-facing role and environment.
- Experience with hands-on activities and comfortable using various handheld tools required to complete work at client sites.
- Experience working directly with end customers via electronic communications and verbal conversations.
- Understanding of DC and AC principles, including motor controls such as VFD(s).
- Experience with hands-on activities and using various handheld mechanical tools, multimeters, and other validation test equipment.
- Proficiency in MS Office applications (Excel, and Word).
- Ability to interpret mechanical, electrical, and plumbing drawings.
- Comfortable using E-drawing or Solidworks to review parts as required.
- Interpersonal and team leadership skills.
- Time management and organizational skills in a technical environment with a firm understanding of product life-cycle management.
- Analytical skills, problem-solving abilities, and sound business judgment.
- Willingness to travel as required.
Skills
- Fiberglass technology
- Fiberglass and gelcoat repairs
- Product life-cycle management
- MS Office
- E-drawing
- Solidworks
- DC and AC principles
- Motor controls
- VFDs
Location
- Eastern United States
- Commissioned Water Park locations
Work Type
- Full-time
- Travel required
Experience Level
- 3-5 years
Education Level
- Bachelor’s Degree
- Technologist/Technician
About the Company
- ProSlide does not use artificial intelligence (AI) to screen, assess, or select applicants. Applications are reviewed by our Talent & Culture team.
- All recruitment activities are conducted internally by our Talent & Culture team, and we are not currently working with any staffing firms.
- ProSlide Technology is committed to ensuring that our workplace and our hiring practices are inclusive and accessible to all individuals, including those living with disabilities.
- We strive to create a culture where every employee feels valued, respected, and supported.
- Should you require accommodation during the application process, please contact us and we will work with you to provide reasonable accommodations that suit your needs.
Equal Opportunity
- ProSlide Technology is committed to ensuring that our workplace and our hiring practices are inclusive and accessible to all individuals, including those living with disabilities. We strive to create a culture where every employee feels valued, respected, and supported. Should you require accommodation during the application process, please contact us and we will work with you to provide reasonable accommodations that suit your needs.