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About the Role

The Amex Digital Labs team drives innovation at American Express by originating, incubating, and managing products and platforms that are essential to our customers’ digital lives. We are looking for a Senior Technical Product Manager to make it easier for Amex teams and approved partners to build agent-enabled experiences. You will own the roadmap for shared integration capabilities, developer tools and onboarding.

Responsibilities

Own the product roadmap for shared integration capabilities and developer experience, from discovery through delivery, and adoption.
Help Amex teams expose capabilities to agents and help approved partners integrate with them.
Map partner integration through the first successful call and production readiness, including testing account-connections and authorization.
Define requirements for developer documentation, onboarding, testing, and troubleshooting. Select the right level of guided or self-service onboarding for the partners and risks involved.
Partner with engineering and enterprise platform teams on secure, reusable integration patterns.
Make approved authentication, consent and authorization patterns understandable to developers, in partnership with the Agentic Identity product owner and security teams.
Own a prioritized learning backlog with engineering: define each experiment’s product question, success criteria and decision; capture findings and turn them into reusable integration requirements and guidance. Preserve domain business rules and justify partner differences.
Measure and improve onboarding time, integration success, reliability and developer adoption.
Partner with engineering and Analytics and the Evaluation product owner to assess integration quality, reliability and developer experience.
Use performance and customer-experience signals to prioritize improvements to the owned capabilities.
Support development and release planning, manage cross-functional dependencies, and communicate decisions, risks, and tradeoffs clearly to stakeholders.
Prioritize delivery across teams, reuse existing capabilities where appropriate, and communicate dependencies and tradeoffs within the platform strategy and investment priorities.
Work with engineering, architecture, domain product teams, partner integration teams, Enterprise Identity, and security, privacy, legal, compliance and risk stakeholders.
Prioritize shared capabilities around partner and domain needs, delivery commitments, and engineering capacity. Recommend when to reuse, extend or build capabilities.

Requirements

6-8+ years of experience in product management, product development, software engineering, API or platform products, developer tools, or partner-enabled digital experiences.
Experience owning a developer-facing product or integration experience through launch, adoption and iteration, with clear examples of improved developer outcomes.
Technical fluency with APIs, authentication and authorization flows, schemas, integration testing, versioning, and errors. Ability to inspect an integration spec or contract and discuss tradeoffs with engineers.
Strong product judgment, discovery and prioritization skills, including translating ambiguous needs into a roadmap, requirements, and acceptance criteria.
Experience aligning teams with different ownership boundaries and balancing customer, business, technical and control requirements.
Clear written communication and the ability to explain technical concepts to developers and business stakeholders.
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Skills

AI agents
MCP
function calling
SDKs
developer portals
partner ecosystems
technical discovery
prototypes
reusable platform products
onboarding
testing
diagnostic improvements
financial services
regulated industry
privacy
delegated access
customer data protection

Location

United States

Work Type

hybrid
onsite
virtual

Experience Level

Senior

Education Level

Bachelor’s degree or equivalent experience

Benefits

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

About the Company

At American Express, our culture is built on a 175-year history of innovation, shared values, and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues.
From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Equal Opportunity

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
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