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About the Role
As a Quality Control Lead, you will own the quality of high-impact Generative AI programs. You will lead a team of quality control specialists to measure and improve quality, tackle frontier-level problems, and hold delivery teams accountable for delivering state-of-the-art data for AI customers.
Responsibilities
- Lead and grow a team of quality specialists, including hiring, coaching, and calibration.
- Translate unclear customer requirements into clear, measurable data quality standards.
- Manage the daily operations of the quality system, including workforce capacity planning, quality reporting, and productivity measurement.
- Analyze quality trends, identify root causes of defects, and elevate patterns for delivery teams.
- Contribute to the development of future QC capabilities, including agentic systems, to scale and optimize operations.
Requirements
- A Bachelor’s degree in Computer Science, Engineering, Operations, or a related field.
- 3+ years of experience leading teams or scaling large operational/technical processes.
- Strong analytical and problem-solving skills, with proficiency in SQL and attention to detail.
- Experience building systems, processes, and teams across multiple customer segments or product lines.
- Hands-on background in product management, operations management, program management, or top-tier management consulting.
- Proven experience taking initiative in cross-functional technical environments.
Skills
- SQL
- Data Quality Analysis
- Team Leadership
- Process Improvement
- System Building
- Cross-functional Collaboration
Location
- San Francisco
- New York
- Seattle
Work Type
- Full-time
Experience Level
- 3+ years leading teams or scaling large operational/technical processes
Education Level
- Bachelor’s degree in Computer Science, Engineering, Operations, or a related field
- Master’s degree in Computer Science, Engineering, Operations, or a related field
Salary/Compensations
- $134,400—$168,000 USD
Benefits
- Comprehensive health, dental and vision coverage
- Retirement benefits
- Learning and development stipend
- Generous PTO
- Commuter stipend (potential)
About the Company
- Scale's mission is to develop reliable AI systems for the world's most important decisions.
- Our products provide high-quality data and full-stack technologies powering leading AI models.
- We help enterprises and governments build, deploy, and oversee impactful AI applications.
- We collaborate with industry leaders such as Meta, Ernst & Young, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies.
- We are expanding our team to accelerate AI application development.
Equal Opportunity
- We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.
- We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities.
- We comply with the United States Department of Labor's Pay Transparency provision.