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About the Role
This position supports the Patient and Family Experience team, working with both the Family Resource Centre and the Patient and Family Experience Office. The role involves connecting with families, developing resources, managing intake calls, and assisting with reporting and education delivery.
Responsibilities
- Supporting operations of the Family Resource Centre, including connecting with family/caregivers and reviewing and assisting in the development of resources for family/caregivers.
- Supporting front-end operations of the Patient and Family Experience Office, including completing intake calls with patients/families, connecting with clinical leaders and completing required documentation.
- Assisting with internal reporting as required, including preparation of reports.
- Assisting PFE team with delivery of education and training.
- Updating PFE SharePoint site and other opportunities as needed to support coordination within the PFE team.
Requirements
- Post-secondary degree and 1-2 years of recent relevant experience (i.e. in Patient and Family experience/health care environment and/or front-end office management/customer experience).
- Experience in the healthcare industry is an asset.
- Conflict management training or alternate dispute resolution certificate an asset.
- Experience working in mental health and addiction field an asset.
- Proficient with Microsoft Office applications.
- Excellent organizational and time management skills.
- Excellent oral and written communication skills.
- Bilingualism (French/English) and/or proficiency in a second language is an asset.
Skills
- Microsoft Office applications
- Organizational skills
- Time management skills
- Oral communication skills
- Written communication skills
Location
- 1025 QS
- 5th floor of BGB
Work Type
- Full-time
- Temporary (12 months)
Experience Level
- 1-2 years of recent relevant experience
Education Level
- Post-secondary degree
Salary/Compensations
- $59,598.75 – $74,498.44 per year (based on qualifications and experience)
- $59,598.75 – $89,398.13 (reflecting potential growth within the role)
Benefits
- HOOPP defined benefit pension plan
- Professional development opportunities
About the Company
- CAMH is a fully affiliated teaching hospital and research institute of the University of Toronto.
- CAMH is dedicated to equity, diversity, and inclusion.
- CAMH is implementing its Strategic Plan: Connected CAMH, to transform lives, ignite innovation and discovery, revolutionize education and drive social change.
- CAMH is on a mission to change the way society thinks about and responds to mental illness.
- CAMH aims to eliminate prejudice and discrimination and shape a world where mental illness is central to our healthcare system – a world where Mental Health is Health.
Equal Opportunity
- CAMH is dedicated to equity, diversity, and inclusion. Our commitment is to foster a workplace, teaching, and learning environment that is inclusive, respectful, and free from discrimination or harassment.
- CAMH strongly encourages applications from candidates who reflect the diversity of the communities we serve, including First Nations, Métis, and Inuit Peoples; Black and other racialized communities; LGBTQ2S+ communities; women; and people with disabilities, including those with lived experience of mental health and substance use challenges.
- We welcome applicants from all backgrounds.
- If you require accommodations during the application or recruitment process, please let us know.