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About the Role
This role is responsible for the design, delivery, and continuous improvement of operational training programmes and high-quality content, across global operations teams. The role ensures employees are equipped with the knowledge, skills, and behaviours required to operate effectively, compliantly, and consistently, while supporting operational excellence, regulatory adherence, and strategic change initiatives.
Responsibilities
- Support the onboarding of newly hired employees and the ongoing development and training of Operations staff.
- Work in partnership with Operations teams to help improve the standard of operational training globally, ensuring content is high quality, engaging, audience-appropriate, and aligned to defined learning objectives.
- Support the rollout of global training programmes, digitisation of content, and alignment of operational training deliverables across regions.
- Support the design, delivery, and ongoing maintenance of operations training programmes in line with business and regulatory requirements.
- Deliver instructor-led and virtual training sessions for operational teams as required.
- Assist in the development, review, and upkeep of training materials, SOPs, and supporting learning documentation.
- Track and report on training completion, learner feedback, and training effectiveness metrics.
- Ensure all training documentation is accurate, appropriately controlled, and audit-ready.
- Contribute suggestions and improvements to training approaches, tools, and delivery methods.
- Escalate training-related risks, issues, or capacity concerns to senior training leadership in a timely manner.
Requirements
- 4+ years Fund Admin or Investor Operations experience
Work Type
- Hybrid
- Permanent Full Time
Experience Level
- Senior Associate
Education Level
- Bachelor’s degree in Business, Finance, Operations, Learning & Development, or a related discipline
- Professional training or learning qualifications desirable (e.g. CIPD, Train-the-Trainer, instructional design certification)
Salary/Compensations
- CAD 68250 - CAD 100100 - yearly
Benefits
- next-level LEARNING & DEVELOPMENT
- HYBRID WORKING
About the Company
- MUFG Investor Services is part of the Mitsubishi UFJ Financial Group family, and we partner with over 480 loyal global investment firms to provide them with administration, assert services, banking, and fund financing.
- We’re in 14 global locations and provide an exceptional hub of Brilliantly Different talent to thrive.
- We are committed to using Artificial Intelligence (AI) tools responsibly and being transparent about what we do to build trust and confidence.
- At MUFG Investor Services, we use AI tools to support our recruitment process by helping us understand how well candidates’ applications align with the requirements of the role.
- All AI recommendations are reviewed by our recruitment team before any decisions are made.
- More information on our use of AI tools is available in our Privacy Notice available to you as part of your application.
Equal Opportunity
- MUFG is an equal opportunity employer.