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About the Role
The Seasonal Front Desk Receptionist is the first point of contact for patients visiting our clinic. This role is responsible for warmly welcoming patients, managing check-in and check-out processes, and ensuring a smooth, friendly, and efficient front office experience. The ideal candidate is personable, highly organized, computer-savvy, and thrives in a fast-paced environment during our peak season.
Responsibilities
- Greet every patient and visitor upon arrival, setting a positive and welcoming tone.
- Check patients in and out efficiently, verifying demographic and insurance information.
- Initiate and complete the patient registration process accurately in the electronic medical record (EMR) system.
- Answer multi-line phones promptly and professionally, directing calls, taking messages, and responding to patient inquiries.
- Schedule, confirm, and reschedule patient appointments.
- Collect co-pays and process payments accurately; balance end-of-day transactions.
- Verify insurance eligibility and benefits as needed.
- Scan, upload, and file patient documents into the EMR.
- Maintain a clean, organized, and welcoming front desk and waiting area.
- Communicate wait times and clinic updates to patients with empathy and professionalism.
- Work collaboratively with clinical staff to ensure smooth patient flow.
- Adhere to HIPAA regulations and protect patient confidentiality.
- Follow established facility safety requirements and procedures.
- Participate in Quality Improvement initiatives and any required training.
Requirements
- High school graduate or equivalent.
- Previous front desk, customer service, or receptionist experience preferred (medical office experience is a plus).
- Strong computer proficiency required, including comfort with electronic medical records (EMR), Microsoft Office, and multi-line phone systems.
- Bilingual (English/Spanish) is a plus.
- Extremely welcoming, warm, and approachable demeanor.
- Ability to work all shifts, including day, evening, and weekend hours as needed during the seasonal period.
- Detail-oriented with excellent interpersonal and communication skills.
- Ability to multitask and remain composed in a fast-paced environment.
- Candidate must be able to read, write, and speak English fluently, with cognitive skills for math, reading, and filing.
- Strong communication skills to interact positively with patients, families, co-workers, and providers.
- Vision for near, mid-range, far, and accommodation.
- Hearing for low, medium, and high pitch.
- Ability to lift up to 20 pounds occasionally.
Skills
- EMR systems
- Microsoft Office
- Multi-line phone systems
- Interpersonal skills
- Communication skills
- Multitasking
- Bilingual (English/Spanish)
Work Type
- Seasonal
Education Level
- High school graduate or equivalent