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About the Role
As Director, Order-to-Cash Operations, you will lead Order Management, Billing and Revenue Operations at a growing, publicly traded SaaS company. You will manage a Senior Manager, Billing and an Order Management Manager, hire and build a Revenue Operations Manager, and work closely with Deal Strategy, Finance and Sales Operations. You will also represent Order-to-Cash in Fastly’s company-wide Lead-to-Cash transformation and support Revenue Accounting on ASC 606 matters. This is a hands-on leadership role where you will see the impact of your work on every deal we close.
Responsibilities
- Lead the Order Management, Billing and Revenue Operations teams, including hiring and developing a new Revenue Operations Manager
- Own the order-to-invoice process, from Deal Desk approval and Closed-Won through accurate, timely invoicing, with clear service levels for order and invoice accuracy, turnaround time and backlog
- Define and own the source of truth for revenue data and metrics, and drive data governance for audit-ready compliance
- Partner with Business Systems and IT to keep Salesforce, CPQ, billing and ERP processes scalable and less manual
- Represent Order-to-Cash in Fastly’s company-wide Lead-to-Cash transformation, including process design and adoption
- Support Revenue Accounting on ASC 606 matters and deliver reporting and variance analysis to Finance and executive leadership
Requirements
- 10+ years of experience in Order Management, Billing, Revenue Operations or Order-to-Cash at a B2B SaaS company
- 4+ years of experience leading teams, including managing managers or senior individual contributors, and building diverse and inclusive teams
- Hands-on understanding of Salesforce, CPQ, billing and ERP platforms, and how contract and order data moves between them
- Working knowledge of ASC 606 and how contract terms affect billing and revenue recognition
- Strong analytical and communication skills, with the ability to partner across Finance, Accounting, Sales Operations, Deal Desk, Legal and IT and explain complex process and data issues to executive leaders
- Bachelor’s degree in accounting, finance or a related field
Skills
- Salesforce
- CPQ
- Billing platforms
- ERP platforms
- ASC 606
- Analytical skills
- Communication skills
- AI tools (Claude, ChatGPT, Gemini)
Location
- San Francisco, California
- Denver, CO
- New York, NY
- US (Remote)
Work Type
- Hybrid
- Remote
Experience Level
- Director
- 10+ years of experience
- 4+ years of leadership experience
Education Level
- Bachelor’s degree in accounting, finance or a related field
- CPA designation (preferred)
Salary/Compensations
- $176,140.00 - $234,864.00
- Eligible for equity and discretionary bonus programs
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Family planning support
- Mental health support
- Employee Assistance Program
- Life insurance
- Disability insurance
- Accident insurance
- Flexible Vacation policy
- 18 days of accrued paid sick leave
- 401(k) with company match
- Employee Stock Purchase Program
- 12 paid local holidays (for 2026)
- 12 paid company wellness days (for 2026)
About the Company
- Fastly helps people stay better connected with the things they love.
- Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet.
- The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development.
- Fastly’s customers include many of the world’s prominent companies, including GitHub, Yelp, Paramount, and JetBlue.
- We're building a more trustworthy Internet. Come join us.
- We have a huge impact. Fastly is a small company with a big reach.
- We value diversity. Growing and maintaining our inclusive and diverse team matters to us.
- We are passionate. Fastly is chock full of passionate people and we’re not ‘one size fits all’.
Equal Opportunity
- Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
- Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment.
- All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, family or parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
- Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws, Fastly will provide reasonable accommodations for applicants and employees with disabilities.