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About the Role

The Senior Director of Cloud Infrastructure & Technical Operations is the senior technical authority for the reliability, scalability, performance, and security of API's cloud-based platform and infrastructure. This is a hands-on, player-coach role: an expert AWS architect and network engineer who also leads people. Operating globally, the Senior Director will set and review AWS architecture, including multi-account design, hybrid and multi-region networking, and security controls, while developing distributed cloud, network, SRE, and DevOps teams. The role owns AWS governance, system reliability, and service continuity, and serves as the primary bridge between technology operations and the business. The ideal candidate combines deep, current AWS and cloud networking expertise with strong people leadership, financial acumen, and executive partnership skills.

Responsibilities

Lead, mentor, and develop globally distributed technical operations teams, building a collaborative, high-performance culture across time zones and cultures
Define team structure, roles, and career paths for cloud engineers, network engineers, SREs, and DevOps practitioners across both locations
Serve as the technical escalation point and mentor for cloud and network engineers; take part directly in architecture reviews, major incident response, and root-cause analysis
Set goals, KPIs, and performance expectations for the organization; conduct regular reviews and provide ongoing coaching
Partner with HR and talent acquisition to recruit and retain top technical talent across our global locations
Collaborate with product engineering, security, data, and business teams to integrate operational requirements into the software development lifecycle
Serve as the senior technical authority for API's global AWS environment and own its governance and operations, including multi-account strategy (Organizations, Control Tower), security controls, compliance posture, and cost management
Drive cloud cost optimization, including Reserved Instance and Savings Plans management, rightsizing, tagging governance, and FinOps practices
Establish and enforce AWS security best practices including IAM least-privilege access, SCPs, GuardDuty, Security Hub, AWS Config, and CloudTrail audit logging across all environments
Oversee multi-region and multi-AZ strategies that meet disaster recovery objectives, minimize RTO/RPO, and maintain continuous availability for global customers
Evaluate new AWS services and infrastructure technologies and present adoption recommendations to senior leadership
Define infrastructure as code standards (Terraform, CloudFormation, or CDK), CI/CD-driven change, and Well-Architected reviews
Architect and hold final technical accountability for AWS network design, including multi-account/multi-VPC topologies, CIDR planning, segmentation, Transit Gateway routing, PrivateLink, and centralized egress and inspection
Own hybrid connectivity between AWS, API's global offices, and partners, including Direct Connect, Site-to-Site and Client VPN, and BGP routing and failover design
Design and operate DNS, edge, and traffic management, including Route 53, CloudFront, Global Accelerator, and Elastic Load Balancing
Define network security architecture, including security groups, NACLs, Network Firewall, WAF, Shield, zero-trust access, and segmentation of PCI-scoped workloads
Establish network observability and resilience using VPC Flow Logs, Reachability Analyzer, and CloudWatch/Datadog; lead troubleshooting of complex cross-region and hybrid incidents and validate network failover during DR testing
Define and own SLAs and uptime commitments for all production systems; set reliability targets with product engineering and report performance to executive stakeholders
Oversee monitoring and observability (CloudWatch, Datadog, Grafana, or equivalent) for proactive detection and rapid response
Drive capacity planning so infrastructure scales efficiently with growth without compromising performance or cost targets
Own the IT disaster recovery and business continuity plan; lead tabletop exercises and failover testing to validate recovery
Develop and execute the multi-year technical operations roadmap aligned with product strategy and growth objectives
Provide regular reporting to the SVP of Infrastructure Engineering and Technical Operations and executive leadership, including infrastructure health, cost, and initiative progress
Lead vendor relationships for cloud, infrastructure tooling, and managed services, including contract negotiations, SLA management, and performance reviews
Ensure compliance with regulatory and data privacy requirements (SOC 2, GDPR, PCI-DSS, ISO 27001) as they apply to infrastructure; partner with security on audit readiness
Manage the technical operations budget, including headcount, tooling, and cloud spend, with accurate forecasting and variance analysis

Requirements

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field; Master's or MBA preferred; equivalent experience considered
15+ years in technology operations, infrastructure engineering, or cloud operations, including 8+ years of hands-on production AWS design and operations and 5+ years leading technical teams in a director, senior director, head-of, or equivalent senior leadership role, regardless of title
Experience managing distributed teams across multiple countries; experience overseeing staff in India strongly preferred
Expert knowledge of AWS services including compute (EC2, ECS, EKS, Lambda), storage (S3, EFS, EBS), databases (RDS, Aurora, DynamoDB, ElastiCache), and security (IAM, GuardDuty, Security Hub, WAF, Shield, Network Firewall)
Deep expertise in cloud and enterprise networking, including TCP/IP, DNS, BGP, IPsec VPN, load balancing, and TLS, with experience designing hybrid connectivity (Direct Connect, VPN) and multi-VPC/multi-account architectures at scale (VPC, Transit Gateway, PrivateLink, Route 53, CloudFront)
Hands-on proficiency with infrastructure as code (Terraform, CloudFormation, or CDK), CI/CD, and scripting (Python, Bash, or equivalent)
Proven track record overseeing highly available, multi-region production systems with aggressive uptime and performance SLAs
Experience managing cloud budgets, implementing FinOps, and presenting forecasts to executive leadership
Experience with cloud security and compliance frameworks such as SOC 2 Type II, ISO 27001, GDPR, or PCI-DSS
Experience owning observability platforms (Datadog, CloudWatch, Grafana, or equivalent) and driving a metrics-driven approach to operational health
Experience owning disaster recovery and business continuity programs for cloud infrastructure, including regular testing and executive reporting
AWS Certified Solutions Architect – Professional (or equivalent) required; Advanced Networking – Specialty and Security – Specialty strongly preferred
Experience leading technical operations at a SaaS or cloud-native company supporting enterprise customers with high availability and data security requirements
Database reliability engineering experience, including RDS/Aurora tuning, failover testing, and backup/recovery validation
Experience with enterprise network architecture beyond AWS, including SD-WAN, MPLS, next-gen firewalls, and ZTNA
Familiarity with change management; ServiceNow or Jira Service Management a plus
Experience in travel technology, hospitality, or other high-volume, customer-facing SaaS
Exposure to ML/AI infrastructure, including data pipeline reliability and model serving on AWS

Skills

AWS architecture
Cloud networking
Security controls
Distributed cloud
Network engineering
SRE
DevOps
AWS governance
System reliability
Service continuity
People leadership
Financial acumen
Executive partnership
Multi-account strategy
Hybrid networking
Multi-region networking
Cloud cost optimization
FinOps
AWS security best practices
IAM
SCPs
GuardDuty
Security Hub
AWS Config
CloudTrail
Disaster recovery
RTO/RPO
Continuous availability
Infrastructure as code
Terraform
CloudFormation
CDK
CI/CD
Well-Architected reviews
VPC topologies
CIDR planning
Segmentation
Transit Gateway routing
PrivateLink
Egress and inspection
Hybrid connectivity
Direct Connect
Site-to-Site VPN
Client VPN
BGP routing
Failover design
DNS
Edge traffic management
Route 53
CloudFront
Global Accelerator
Elastic Load Balancing
Network security architecture
Security groups
NACLs
Network Firewall
WAF
Shield
Zero-trust access
PCI-DSS
Network observability
VPC Flow Logs
Reachability Analyzer
CloudWatch
Datadog
Grafana
SLAs
Uptime commitments
Monitoring
Observability
Capacity planning
Business continuity
Technical operations roadmap
Vendor relationship management
Contract negotiation
Regulatory compliance
Data privacy
SOC 2
GDPR
ISO 27001
Budget management
Forecasting
Variance analysis
Executive presence
Strategic mindset
Operational discipline
Data-driven decision making
SLOs
KPIs
Engineering excellence
Blameless culture
Continuous learning
AI based automation
System self-healing
Python
Bash
TCP/IP
BGP
IPsec VPN
TLS
SD-WAN
MPLS
Next-gen firewalls
ZTNA
ServiceNow
Jira Service Management
Travel technology
Hospitality
SaaS
ML/AI infrastructure
Data pipeline reliability
Model serving

Location

United States
Canada

Work Type

Remote
Hybrid
Full-time

Experience Level

Senior Director
15+ years in technology operations, infrastructure engineering, or cloud operations
8+ years of hands-on production AWS design and operations
5+ years leading technical teams in a director, senior director, head-of, or equivalent senior leadership role

Education Level

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field
Master's or MBA preferred
Equivalent experience considered
AWS Certified Solutions Architect – Professional (or equivalent) required
Advanced Networking – Specialty and Security – Specialty strongly preferred

Salary/Compensations

$160,000 - $180,000 USD

About the Company

Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Equal Opportunity

Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.