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About the Role
The work involves responsibility for performing a variety of important administrative and operational functions in the Syracuse Housing Authority (SHA), with primary responsibilities focused in the Central Maintenance/Modernization department. The work may involve the performance of technical tasks of a particular program or may be responsible for the performance of administrative tasks freeing the executive officers of the department of routine details and allowing their concentration on matters of administration.
Responsibilities
- Perform general department operations and office management.
- Create resident notices.
- Manage records.
- Operate a central two-way radio system to communicate with maintenance and security staff.
- Answer incoming agency phone calls.
- Receive and resolve customer inquiries and complaints.
- Assist customers with entering work orders.
- Upload paperwork.
- Provide assistance on agency kiosk machines.
- Implement procedural systems.
- Perform data processing.
- Conduct record-keeping operations for the agency.
- Perform professional and administrative duties in the security department.
- Receive and record radio reports of location from staff.
- Record official time of each radio report.
- Log all communications electronically according to procedures.
- Inform staff of next work assignment locations.
- Send equipment to emergency work sites following standard operating procedures.
- Answer telephone and maintain a computerized public complaints log.
- Assist the public with agency-related inquiries.
- Inform supervisors or emergency workers of situations requiring immediate attention via radio or telephone.
- Relay information received by radio to Police or Fire Departments when necessary.
- Page or contact department members via voice or intercom system.
- Perform administrative tasks such as reading incoming mail and answering general correspondence.
- Prepare written and oral reports.
- Meet with departmental staff to identify and define administrative difficulties.
- Maintain contact with staff and other agencies to assist in solving mutual problems.
- Interact effectively and professionally with persons of all ages and diverse backgrounds.
Requirements
- Candidates must be able to read, write and converse fluently in Spanish and English.
- Graduation from a regionally accredited college or university or one accredited by the New York State Board of Regents to grant degrees with a Baccalaureate Degree.
- Four (4) years of paraprofessional or professional-level work experience, or its part-time equivalent.
- Four (4) years of clerical work experience which must have been in either a supervisory capacity or in a non-supervisory, advanced capacity, such as executive secretary to a department head, second-line supervisor, or administrator; office manager who provides fiscal, personnel, and office services in support of a department head, second-line supervisor, or administrator; or a full-charge bookkeeper.
- An equivalent combination of training and experience.
Skills
- Spanish fluency
- English fluency
- Office terminology, procedures, and methods
- Business arithmetic and English
- Modern principles and practices of office and personnel management
- Principles and modern practices of record keeping and budget control
- Functions of local government and relationships between departments and agencies
- Organizing, assigning, coordinating, and reviewing work
- Understanding and carrying out complex oral and written instructions
- Preparing correspondence and reports
- Presenting oral and written reports clearly and concisely
- Securing cooperation of others
- Dealing effectively with the public
Location
- Syracuse
Work Type
- Full-time
- Onsite
Experience Level
- Entry level
- Advanced level
Education Level
- Baccalaureate Degree
Salary/Compensations
- $48,080-55,610
- $48,080 - $61,281
About the Company
- Syracuse Housing Authority (SHA)
Equal Opportunity
- Open-Competitive Onondaga County Civil Service position