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About the Role
This work involves assisting the administration of the Syracuse Housing Authority in providing services to tenants and resolving serious or difficult tenant lease violations and other needs for supportive services. The role performs a variety of administrative, tenant problem resolution, and tenant relations activities.
Responsibilities
- Assist in administering the Syracuse Housing Authority's tenant services.
- Resolve tenant lease violations and address tenant needs for supportive services.
- Work with tenants and staff to resolve lease violations, prevent evictions, and manage tenant-related matters.
- Receive referrals regarding tenant problems with maintenance, housekeeping, inter-tenant relations, and Housing Authority administration.
- Refer complaints to appropriate departments or agencies and follow up to ensure resolution.
- Evaluate cases involving tenant lease violations and determine appropriate actions, such as warning notices, meetings, or eviction letters.
- Meet with tenants regarding lease violations to resolve problems and advise on potential eviction.
- Act as a liaison between tenant organization leaders and Housing Authority administration.
- Assist in tenant grievance hearings by setting up hearings, contacting board members, providing documentation, and recording hearings.
- Act as a liaison between the Housing Authority and funding agencies, serving as a central contact for administrative details, preparing reports, and submitting required paperwork.
- Conduct training sessions on agency policies and procedures.
- Create written materials to clarify policy issues for tenants.
- Provide tenant services, including drafting notices, answering questions, and responding to requests for assistance.
- Network with human service organizations to refer tenants to community support services.
- Provide tenant services such as drafting notices, answering questions, and responding to complaints and problems.
Requirements
- Must be able to read, write, and converse fluently in Spanish and English.
- Candidates must qualify for, pass, and be reachable on the applicable Onondaga County Civil Service Exam.
- A favorable background check is required.
- Verification of education and work history is required.
- Illegal drug screening must be completed prior to starting employment.
- Proof of identity and legal work authorization will be required.
- Reasonable access to transportation may be required for field work.
Skills
- Ability to establish and maintain effective working relationships with staff, tenants, and community agencies.
- Ability to deal effectively with people in difficult situations.
- Ability to gather and organize pertinent data.
- Ability to prepare clear and concise written reports.
- Ability to communicate effectively with others on both an individual basis and in group meetings.
Location
- Onondaga County
Work Type
- Full-time
- Civil Service
Experience Level
- One (1) year of professional level work experience in assisting in the administration of or providing a human services program (with Baccalaureate Degree)
- Five (5) years of paraprofessional or professional level work experience, one (1) year of which must have been in a professional level capacity in assisting in the administration of or providing a human services program (with equivalent education)
Education Level
- Graduation from a regionally accredited college or university or one accredited by the New York State Board of Regents to grant degrees with a Baccalaureate Degree in education, social work, human services or resources, social science, public administration or a field closely related to the aforementioned.
Salary/Compensations
- $58,000 - $65,000
About the Company
- The Syracuse Housing Authority (SHA) provides services to tenants.