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About the Role
RB Holdings is seeking an exceptional Events & Reservations Director to lead one of The Marcus club's most important commercial and member-facing functions. This role will be responsible for curating extraordinary events, driving reservations performance, and delivering seamless experiences that exceed the expectations of our members and guests.
Responsibilities
- Lead and develop the Events & Reservations team, creating a culture of exceptional service and hospitality.
- Drive private dining, events and meeting room bookings, maximising revenue across the Club.
- Build strong relationships with members and clients, delivering personalised and memorable experiences.
- Oversee the planning and delivery of events, ensuring every detail is executed to the highest standard.
- Manage the Club's reservations operation, optimising occupancy while maintaining an exclusive member experience.
- Work closely with operational teams to deliver seamless experiences across all areas of the Club.
- Monitor performance, budgets and revenue opportunities, identifying ways to enhance both commercial results and member satisfaction.
Requirements
- Significant experience within luxury hospitality, private members' clubs, five-star hotels or premium events venues.
- Proven experience leading Events, Reservations, Guest Relations or Membership functions.
- Track record of driving event sales, private dining bookings and commercial performance.
- Experience managing high-profile events, VIP guests and bespoke client experiences.
Skills
- Strong leadership skills with the ability to motivate, develop and inspire teams.
- Excellent relationship-building skills with a natural ability to engage members and clients.
- Commercially minded, with experience driving revenue and maximising booking opportunities.
- Highly organised with exceptional attention to detail and the ability to manage multiple priorities in a fast-paced environment.
Location
- Mayfair
Work Type
- Full-time
Experience Level
- Significant experience within luxury hospitality, private members' clubs, five-star hotels or premium events venues.
- Proven experience leading Events, Reservations, Guest Relations or Membership functions.
- Track record of driving event sales, private dining bookings and commercial performance.
- Experience managing high-profile events, VIP guests and bespoke client experiences.
Benefits
- Competitive salary and benefits package
- Birthday day off
- Health and wellbeing programme, including discounted gym membership and wellness treatments
- Employee Assistance Programme
- Eyecare & specs vouchers
- In-house industry training
- Sponsored social events
- Recommend a friend bonus of £1000
- Online retail discounts
- Freshly prepared meals whilst on duty
About the Company
- RB Holdings is a world-leading luxury Hospitality & Leisure group, renowned for creating unforgettable experiences, exceptional service, and beautifully crafted spaces and products.
- Founded in 2012 by visionary entrepreneur Robin Birley, the group is home to some of London’s most sought‑after private members’ clubs, including the iconic 5 Hertford Street and the elegant Oswald’s in Mayfair.
- Over the years, our portfolio has expanded to include the beloved Birley Bakery & Chocolate Shops in Chelsea and, most recently, our first international ventures — Maxime’s Club and Birley Bakery in New York City.
- Other group businesses include Birley Sandwiches, comprising 9 stores across the City and Canary Wharf.
- In Summer 2027, we will unveil The Marcus, a business club located in Mayfair. It will blend elevated dining, a state‑of‑the‑art wellness club, beautifully curated meeting and drawing rooms, and exceptional business support — all styled with the unmistakable flair that defines the Robin Birley clubs.