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About the Role

This senior leadership opportunity focuses on leading strategies, services, and partnerships to recruit, engage, support, and retain a diverse participant population at scale. The role ensures ambitious recruitment and representation targets are met while delivering an outstanding, inclusive, and consistent participant experience. You will lead multidisciplinary teams and champion the participant voice to inform service design and organizational decisions.

Responsibilities

Lead participant recruitment and representation strategies to achieve ambitious targets for volume, representation, and cost efficiency.
Oversee recruitment modelling, forecasting, supplier performance, and pipelines in collaboration with Clinical Operations and external partners.
Develop and deliver the Participant Experience Strategy to ensure high-quality, accessible, and consistent participant support.
Oversee participant support services and complaints management, establishing clear service standards and performance measures.
Ensure participant needs and experiences are central to organizational decision-making, informing service improvements and engagement strategies.
Provide leadership and coordination to ensure multiple teams, services, and external partners work together effectively for the participant journey.
Build strong relationships across various departments to ensure participant priorities are understood and reflected in organizational planning.
Provide strategic direction and operational leadership to multidisciplinary teams responsible for participant recruitment, engagement, community partnerships, and support services.
Translate organizational objectives into clear delivery plans, maintain oversight of performance, budgets, and supplier relationships.
Advise the Chief Health Officer, contribute to organizational strategy, and help build operational capabilities.

Requirements

Accomplished operational leader with the ability to combine strategic thinking with driving complex, large-scale delivery.
Comfortable leading through ambiguity and making difficult decisions.
Ability to bring together teams with different priorities to achieve shared outcomes.
Understanding of balancing ambitious organizational targets with the needs and experiences of participants.
Significant senior operational leadership experience in participant, patient, customer, public engagement, or large-scale service delivery environments.
Proven track record of leading complex, high-volume operations with accountability for performance, budgets, service standards, and measurable outcomes.
Experience developing and delivering strategies that improve recruitment, participation, engagement, retention, or customer experience.
Strong experience in operational planning, forecasting, and performance management, using data and insight to inform decisions and drive improvements.
Experience improving diversity, inclusion, and representation within large-scale programs or services.
Experience overseeing customer or participant support services, including service quality, complaints management, and continuous improvement.
Strong track record of managing external suppliers and partnerships, driving accountability, and improving delivery performance.
Experience leading and developing multidisciplinary teams, building high-performing cultures, and navigating organizational change.
Excellent stakeholder management and influencing skills, with confidence to work collaboratively across senior leadership teams and complex organizational structures.
Experience working within health, public health, research, life sciences, or similarly complex, regulated environments.
Experience using behavioral science, participant insight, or service design approaches to improve engagement and retention (desirable).
Experience working across digital, clinical, and operational delivery functions (desirable).

Skills

Participant recruitment
Participant engagement
Participant support
Participant retention
Diversity and inclusion strategies
Community partnerships
Operational planning
Forecasting
Performance management
Supplier management
Stakeholder management
Influencing
Team leadership
Service design
Behavioral science
Participant insight

Location

Central London office in Holborn
Remote
Flexible working arrangements

Work Type

Flexible working
Remote working

Experience Level

Senior leadership

Salary/Compensations

From £100,000

Benefits

Generous Pension Scheme (up to 12% employer contributions)
30 Days Holiday + Bank Holidays
Enhanced Parental Leave
Cycle to Work Scheme
Home & Tech Savings
£1,000 Employee Referral Bonus
Wellbeing Support (Mental Health First Aiders, 24/7 online GP services, Employee Assistance Programme)

About the Company

Our Future Health is a major health research partnership aiming to recruit and study the health of 50,000 people to create the most detailed picture of the health of the UK population ever assembled.

Equal Opportunity

We recognise the importance of having a diverse workforce and ensuring that all candidates, regardless of their background, have equitable access to our application process.
We proactively encourage applicants who identify as having a disability, neurodiversity, or long-term health conditions to let us know if they require any reasonable adjustments as part of their application process.