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About the Role
The Security Platform Analyst is a key member of the security operations team, responsible for running operational services that align with the security technology supporting the Information Security program. This role involves supporting the Sun Life Cyber Security program by ensuring the smooth and optimized operation of the security portfolio in the production environment.
Responsibilities
- Ensure Cyber Security capabilities and protection mechanisms are running well.
- Manage the ticket queue, providing initial support for problems and ticket intake, triage, and resolution or forwarding to the appropriate team.
- Provide technical expertise as a Subject Matter Expert in various security technologies.
- Collaborate with security teams to ensure the service meets end requirements.
- Communicate operational issues, status, and escalations.
- Continuously verify that appropriate controls are in place to protect the organization against cyber security risks.
- Continuously improve operational and security platform process activities.
- Smoothly transition and operationalize projects as the implementation phase ends, including developing RACI documents and educating BAU teams.
- Document, update, and maintain cyber security playbooks, policies, and knowledge base articles for Incident Management and CSIRT processes.
Requirements
- University degree/college diploma in related discipline(s) or equivalent work experience.
- 3+ years in security IT industry experience.
- Experience with cloud security toolset including CrowdStrike, NetSkope, Wiz, HashiCorp, AWS Secrets Manager.
- Familiarity with Cyber Security frameworks (NIST, MITRE) and security tools and services.
- Work experience in the Financial Industry preferred.
- Ability to obtain a Government of Canada Reliability Status security clearance.
Skills
- Strong technical aptitude.
- Ability to meet client expectations.
- Ability to work independently and deliver expected outcomes.
- Focus on end deliverables.
- Ability to build trust with clients and peers.
- Excellent communication and collaboration skills.
- Strong technical skills in one or more security products and platforms (endpoints, crypto, email, cloud, perimeter, application, proxy management, EDR products, DDoS protection, SIEM).
- Strong communicator (spoken and written) with the ability to communicate technical issues to peers and management.
Location
- Remote
- Hybrid
Work Type
- Hybrid
- Remote
- Full-time
Experience Level
- 3+ years
Education Level
- University degree/college diploma
- Professional designation in IT security (such as CCM, CISM, CISSP, CISA) preferred
Salary/Compensations
- 70,000 - 105,000
Benefits
- Great Place to Work® Certified in Canada and the US
- Great Place to Work® award for Best Workplaces for #HybridWork
- Named “Best Places to Work” by Glassdoor
- Canada Award for Excellence for Mental Health at Work
- Flex hours
- Flexible hybrid work model
- In-country work-from-home option
- Competitive salary and bonus structure
- 15 days vacation per year
- 5 care days
- Innovative sabbatical program
- Pension, stock, and savings programs
- Friendly, collaborative, and inclusive culture
About the Company
- At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives.
- Our values shape how we work: caring, authentic, bold, inspiring, and impactful.
- We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.
Equal Opportunity
- Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.
- Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.