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About the Role

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded. MUFG, a global leader in financial services, is seeking an Operations Digital Transformation and Artificial Intelligence Delivery Specialist to join their newly established EMEA Operations DX/AI & Transformation Office in London. This pivotal role offers you the opportunity to shape the future of operational excellence by leveraging cutting-edge digitalisation tools, automation, and artificial intelligence solutions. You will be at the heart of transformation initiatives, collaborating with diverse teams across the business to deliver practical, scalable solutions that enhance productivity, efficiency, and safety. MUFG is committed to fostering a supportive environment where your expertise in business analysis, low-code platforms, and data visualisation will be valued and nurtured. With flexible working opportunities and a culture that champions innovation, teamwork, and personal growth, this is your chance to make a meaningful impact within a renowned organisation.

Responsibilities

Identify and review existing business processes within Operations to articulate problem statements clearly, analyse requirements thoroughly, and recommend appropriate digital solutions.
Prepare comprehensive ‘as is’ and ‘to be’ design diagrams as well as process flow charts; summarise findings at management level to build compelling business cases for change.
Rapidly create prototypes and develop practical solutions across multiple platforms including Tungsten Automation (KTA/RPA), Microsoft Power Platform tools such as Power Apps, Power Automate, and Power BI.
Actively promote GenAI solutions like Copilot within the business to drive adoption and support the integration of AI agents into operational workflows.
Support programme communications by preparing high-quality updates for key committees and ensuring clear messaging throughout transformation initiatives.
Stay informed about industry trends, emerging technologies, and best practices in AI and digitalisation; conduct horizon scanning to keep MUFG at the forefront of operational innovation.
Establish strong collaborative relationships with internal stakeholders, external partners, vendors, and consultants; work closely with business teams to understand needs, test ideas, refine prototypes, and leverage expertise for project success.
Advocate for change and transformation within Operations by supporting strategies that provide timely, accurate services aligned with organisational goals.
Document high-level concepts in PowerPoint presentations tailored for non-technical stakeholders; adapt messaging for senior leaders and business audiences.
Ensure compliance with governance, risk management, and control frameworks relevant to both change initiatives and broader organisational standards.

Requirements

Extensive hands-on experience with Microsoft Power Platform—including Power Apps, Power Automate, and Power BI—with proven ability to build, test, deploy, and support business solutions for operations.
Experience with process automation platforms such as Tungsten Automation (KTA/RPA) or PEGA is highly desirable for delivering scalable automation projects.
Proficiency in Python for data processing tasks including scripting and automation within operational environments.
Strong skills in creating dashboards and management reports using Power BI; familiarity with data visualisation best practices is essential.
Ability to document high-level concepts effectively in PowerPoint presentations tailored for non-technical stakeholders.
Good understanding of corporate & investment banking operating models from front-to-back office perspectives; awareness of challenges facing financial organisations is beneficial.
Demonstrated knowledge of change management principles alongside project delivery methodologies relevant to transformation initiatives.
Excellent planning skills combined with prioritisation abilities to manage large workloads efficiently under tight deadlines.
Outstanding communication skills—both verbal and written—with capacity to explain complex technical concepts clearly for senior stakeholders or business audiences.
Sound stakeholder management capabilities enabling effective collaboration at all levels; proven ability to present ideas constructively while maintaining positive relationships.

Skills

Business Analysis
Low-code platforms
Data visualisation
Microsoft Power Platform
Power Apps
Power Automate
Power BI
Tungsten Automation (KTA/RPA)
PEGA
Python
Change management
Project delivery methodologies
Planning
Prioritisation
Communication
Stakeholder management

Location

London

Work Type

Flexible working
Hybrid

Experience Level

Extensive hands-on experience

Benefits

Flexible working arrangements
Generous training opportunities
Supportive leadership

About the Company

MUFG stands out as one of the world’s leading financial institutions renowned for its commitment to integrity, responsibility, professionalism, teamwork—and above all—a client-centric approach that places people first.
The EMEA Operations DX/AI & Transformation Office represents a bold step forward in embracing digitalisation across operations while nurturing an inclusive culture where every voice matters.
MUFG’s values are embedded throughout its operations: challenging itself collectively to grow while listening up/speaking up ensures everyone has a stake in shaping the future.
The organisation’s dedication to innovation is matched by its respect for tradition—balancing cutting-edge technology adoption with sound governance frameworks that safeguard both clients’ interests and employees’ wellbeing.
Joining MUFG means becoming part of a networked team where collaboration drives success; your contributions are recognised not just through career advancement but also through genuine kinship among colleagues who share a passion for excellence.

Equal Opportunity

MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count.
We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.
We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.