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About the Role

Profound is seeking a Technical Lead Manager to build and lead their Internal Tooling team. This role involves building applications, integrations, and AI-powered workflows to enhance team efficiency across the company. It is a hands-on leadership position requiring ownership of technical direction and delivery, alongside hiring, coaching, and developing engineers. The role focuses on collaborating with internal customers like GTM, Data, Security, and Operations to reimagine workflows using AI, automate processes, and ensure human oversight where necessary.

Responsibilities

Build and lead a team of engineers, including hiring, coaching, feedback, and career development.
Set the roadmap and technical direction for internal tools and automation, balancing immediate business needs with reliability and long-term maintainability.
Design and build internal applications, integrations, and AI-powered workflows that help teams operate more effectively.
Work with GTM and other internal partners on systems such as lead routing, data enrichment, and operational workflows, using LLMs and agents where they improve the outcome.
Bring existing internal systems onto a reliable, secure foundation, with clear ownership, monitoring, access controls, and support expectations.
Build evaluation, human review, and fallback paths into AI-powered workflows.
Decide when to build, buy, or reuse existing systems, and reduce duplication where it makes sense.
Establish a clear intake and prioritization process so the team can focus on the highest-impact work.
Stay hands-on through system design, code reviews, debugging, and engineering contributions.
Own the health of the team's systems, including incident response and sustainable operational practices.

Requirements

Experienced engineer and technical leader who has built and operated production applications and integrations.
Strong experience with TypeScript and Python, including writing and operating production code.
A people leader who enjoys hiring and developing engineers, giving direct feedback, and building a high-performing team.
Experienced working with internal stakeholders to understand their workflows and turn ambiguous needs into useful products.
Someone who sees opportunities to redesign work around AI rather than simply automate existing steps.
Comfortable leading across architecture and implementation, with practical judgment about where AI adds value and how to balance speed, reliability, security, and maintenance.
Able to prioritize competing requests and communicate clearly with both technical and non-technical partners.
Thoughtful about operating systems in production, including testing, observability, access controls, and incident response.
Thrive in a startup environment that values speed, iteration, and quality.
Can just do things.

Skills

TypeScript
Python
LLMs
Agents
System design
Code reviews
Debugging
Incident response
Testing
Observability
Access controls
Rust (Nice to have)
Cloud infrastructure (Nice to have)
Data pipelines (Nice to have)
Salesforce integration (Nice to have)
Snowflake integration (Nice to have)
Slack integration (Nice to have)

Location

San Francisco
New York City

Work Type

On-site

Experience Level

Technical Lead
Manager

Salary/Compensations

$230,000 to $275,000

Benefits

Equity
Full range of benefits and perks

About the Company

Profound is the fastest-growing AI marketing platform, used by 15% of the Fortune 500 including Comcast, Estée Lauder, and Walmart, and innovators like Ramp, MongoDB, and Figma.
Profound is an AI-native company.